Галина

HALYNA FEDOSENKO
CUSTOMER SERVICE MANAGER

A customer-focused Support Representative with almost 5
years of experience in providing exceptional customer service
and technical support to clients. Possess excellent
communication skills and a proven ability to troubleshoot and
resolve customer issues in a timely and efficient manner.
CONTACT
RELEVANT EXPERIENCE

[open contact info](look above in the "contact info" section) MENTOR IN THE SUPPORT DEPARTMENT
Raise Band | Sept 2021 - Feb 2023
[open contact info](look above in the "contact info" section)
Team management
Kyiv, Ukraine Quality check of team members' performance,
training, developing, supervising, and monitoring

EXTRA SKILLS all stats
Updating Knowledge Base
Used critical thinking to break down problems,
English upper-intermediate
evaluate situations and make decisions
Ukrainian, Russian fluent
Google Collaborative Software SUPPORT REPRESENTATIVE

(Docs, Sheets, Drive, etc.) Raise Band | Jun 2018 - Aug 2021

Zendesk Managed all kinds of orders (from the moment the

Binotel order was placed till it was completed)

CRM Provided product and service information to
customers
Microsoft Office
Resolved customers' issues via phone, Zendesk
chats, and emails
Collaborated with other teams to identify and
resolve customer issues quickly and professionally

COMPETENCIES EDUCATION BACKGROUND
Customer service understanding
MASTER OF ARTS: FACULTY OF FOREIGN
Staff management PHILOLOGY
Document management
National Pedagogical Dragomanov University|
Staff education and training Sept 2005 - Feb 2011