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Work experience

Claim-manager, dispatcher

from 06.2024 to 09.2024 (3 months)
The PRO Team, Дистанційно (Послуги для населення та бізнесу)

A company specializing in home appliance repair. I was responsible for managing and processing warranty repair requests for household appliances, including HVAC systems and furnaces. My role involved handling customer and warranty providers objections, creating invoices, and building strong relationships with insurance companies to ensure smooth claim processing and efficient service delivery.

Complaint Dispatcher

from 05.2023 to 09.2023 (4 months)
Appliance Repair Expert, Київ (Послуги для населення та бізнесу)

At a company specializing in appliance repair in Canada, I handled customer complaints, proactively seeking solutions to resolve issues while aiming to avoid conflicts. My primary goal was to ensure customer satisfaction.

Account manager

from 07.2022 to now (3 years 1 month)
ForkLog, Remote (Media)

Key responsibilities: creating commercial offers, adjustment of marketing strategies, customer support, order fulfilment control, statistical analysis, evaluation of the results and additional sales. This is my first experience in Internet marketing and marketing in general. I have relevant knowledge in the field of cryptocurrencies and blockchain.

Store manager

from 11.2021 to 02.2022 (3 months)
CACTUS c.ua, Kyiv (Retail)

Recruitment and training of employees, improvement of their skills, management of sales plans, reporting, working with suppliers and logistics. Control of stock balances. Managing administrative issues and control of the cash desk.

Sales manager

from 07.2019 to 12.2020 (1 year 5 months)
Київстар, Kyiv (Telecommunications and networking)

Because of the closure of the dealership store on Khreshchatyk street, I transferred to the company's own store. I achieved high sales results and regularly reached sales goals. I quit on my own initiative in December 2020.

Sales manager

from 12.2014 to 06.2019 (4 years 6 months)
ringoo, магазини мобільної техніки, Kyiv (Retail)

Key responsibilities: sales, customer service, equipment setup, providing operator services, management of paperwork and cash desk.

In May 2015, Ringoo launched a monobrand store for Kyivstar PJSC at 13 Khreshchatyk Street in Kyiv. I was one of the employees who were involved in the launch. Responsibilities also included knowledge of the operator's product at the same level as Kyivstar state experts, as well as reaching sales plans for the operator's product and for devices and accessories. Quit in June 2019.

Sales manager

from 06.2014 to 12.2014 (6 months)
Eldorado.ua, Kyiv (Retail)

I started my career in this company as a setup specialist for digital equipment. As a result of relocation, I moved to the position of a sales manager. During consultations and sales, I used all my knowledges of the electronics market, as well as my own conceptual approach to identifying customer needs. Quit in December 2014.

Sales manager

from 09.2013 to 06.2014 (9 months)
Алло, Bakhmut (Retail)

Key responsibilities: customer consultations and sales.
I was involved in the rebranding of some stores of "Mobilochka" at the time of the company's merge with ALLO LLC. This is my first job. Quit in June 2014 because of relocation.

Education

Європейській Університет

Business Economics, Kyiv
Higher, from 2018 to 2020 (2 years)

Knowledge and skills

• Пользователь ПК
• Знание офисных программ
• HTML
• CSS
• JavaScript
• Programming
• Bootstrap
• Google Analytics 4

Language proficiencies

• English — fluent
• Russian — fluent

Additional information

I'm pragmatic and pedantic. I learn quickly.