Contact information

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Work experience

Merchandising Supervisor

from 07.2024 to 08.2024 (2 months)
ELEVATE, Дистанційно (Пошук персоналу, HR)

*Coordinated logistics for merchandising operations during the Olympic
Games 2024.
*Supervised a team and ensured operations rans moothly

Receptionist and guest relation specialist

from 06.2024 to now (1 year 8 months)

* Handled guest bookings and inquiries through Booking.com and email
platforms.
* Managedgrouprequests andpreparedtailoredproposals.
* Resolvedguest complaints, ensuringahighlevel of client satisfaction.

Executive assistant to CEO

from 05.2023 to 04.2024 (1 year)
Freelancer, Дистанційно (IT)

*Managing the CEO's schedule efficiently.
*Organizing both business and personal travel arrangements, including visas, flights, hotel accommodations, apartments, car bookings, and restaurant reservations.
*Liaising with external parties, such as vendors, contractors, customers, and media representatives, on behalf of the CEO.
*Handling the CEO's expense reports and reimbursements accurately.

Business Development Officer

from 01.2022 to 05.2023 (1 year 5 months)
Freelance, France, Дистанційно (Хімічна промисловість, фармацевтика)

* Identified and pursued new business opportunities to expand company's client business.
* Conducted market research and analysis to identify trends, competitors, and potential areas for growth.
* Actively generated leads, created proposals, and participated in sales meetings.
* Represented the company at Cosmoprof exhibition in Bologna, Italy.
* Provided regular updates to management on business development activities, results, and market insights.

Sales & Events Coordinator

from 02.2021 to 09.2021 (8 months)
Grand Cosmopolitan Hotel, Dubai (Готельно-ресторанний бізнес)

* Coordinated sales activities, including lead generation, tracking, and follow-up.
* Assisted sales representatives with client presentations, proposals, and contracts, ensuring accuracy and adherence to company standards.
* Monitored and analyzed sales performance, providing regular reports and insights to management.
* Conducted Hotel site inspections and Hotel Familiarization Trips.
* Represented Hotel in Arabian Travel Market exhibition.
* Organized and coordinated business travel for Sales Department Managers.

Administrative Assistant

from 03.2018 to 12.2020 (2 years 10 months)
The St.Regis Abu Dhabi Hotel, Abu Dhabi (Готельно-ресторанний бізнес)

* Streamlined F&B Department office operations by efficiently managing filing systems, scheduling appointments, and handling correspondence.
* Assisted Department Head with monthly marketing promotions planning and preparation.
* Answered inquiries about hotel, venues, events.
* Coordinated event organization process (reservations, payments,
entertainment contracts and licenses).
* Led and supervised Restaurant reservation team.
* Managed office supplies inventory.

Education

Donetsk National University

Economic, International Economy, Донецьк
Higher, from 2003 to 2009 (6 years)

Additional education and certificates

Digital Marketing, Kyiv

2021, 3 months

Train the Trainer Program Dubai

2016, 3 months

Knowledge and skills

• Самомотивація
• Booking.com
• Бронювання номерів
• Активність
• Урегулювання конфліктів

Language proficiencies

• English — fluent
• Ukrainian — fluent
• French — beginner
• Spanish — beginner