Роман

Roman Malanchuk
Customer Success Specialist |
Project Coordinator
PROFILE
Customer Support Specialist with over 3 years of experience in the
US market, specializing in technical onboarding and client
relationship management. With a background in Education
(Mathematics, Physics & Computer Science), I excel at
transforming complex technical information into clear, easy-to-
CONTACT understand guidance for diverse audiences. I am deeply
committed to providing empathetic, high-quality support and
managing communication between users and technical teams to
[open contact info](look above in the "contact info" section) ensure seamless product experiences.

[open contact info](look above in the "contact info" section) EXPERIENCE
Ukraine, Ternopil, Tsehelnyi Lane, 7
Customer Success Specialist

Plumrocket Inc.
Feb 2023 - Present
EDUCATION
I manage the full lifecycle of customer interactions, providing
high-tier technical support and onboarding for B2B clients. I act as
Master of Education in a key link between customers and the development team,
translating user feedback into technical requirements and
Mathematics and Physics
coordinating the resolution of complex issues. By leveraging my
Ternopil National Pedagogical
educational background, I create clear product guidance that
University
significantly improved user adoption and maintained consistently
2021-2022
high satisfaction rates within a fast-paced environment.

Bachelor of Education in Quality Manager (Promoted from Graphic
Mathematics and Assistant & Team Lead)
Computer Science Mindy Teams
Ternopil National Pedagogical May 2019 - Feb 2023
University
Successfully progressed from an entry-level role to Quality
2017-2021
Manager, overseeing high-volume data annotation projects for
international clients. In this leadership position, I managed a team
of 6 QA specialists and coordinated projects workflow. My core
responsibilities included direct client communication, translating
complex project requirements into actionable instructions, and
SKILLS resolving disputes to ensure 100% adherence to quality standards.

Problem Solving LANGUAGES HARD SKILLS
Effective Communication Magento
Ukrainian
Administration
Teamwork
English English
Time Management Zendesk Chat

Customer-centricity Technical
Troubleshooting
Critical thinking Jira/Trello
Adaptability HTML & CSS
Basics