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Work experience

Legal assistant

from 05.2024 to 12.2025 (1 year 8 months)
Safety System, Remote (Transportation and logistics)

 Identify and contact attorneys across various states and counties to ensure availability and suitability
for client needs. Maintain a database of legal contacts and their specializations.
 Perform accurate and timely data entry to update client files, attorney details, and court dates. Ensure
all information is current and easily accessible.
 Track and manage clients’ court dates, coordinating these with the available attorneys. Ensure all
parties are informed of upcoming appointments and any changes to the schedule.
 Serve as the communication link between clients, attorneys, and internal teams. Relay important
information and ensure all parties are aligned on case details and schedules.
 Assist in preparing and filing necessary legal documents as required. Ensure compliance with legal
standards and deadlines.
 Generate reports on attorney availability, client cases, and court dates. Monitor compliance with legal
and operational standards.
 Address and resolve any scheduling conflicts or issues that arise, ensuring minimal disruption to legal
processes and client satisfaction.

Customer service representative

from 12.2023 to 04.2024 (5 months)
Intetics, Remote (IT)

 Increased data accuracy by 20% through meticulous research and validation processes, ensuring reliable
and up-to-date information in CRM systems.
 Enhanced team collaboration and productivity by 15% through effective use of Slack, Zoom, and Ooma
for real-time updates and coordination.
 Successfully processed and updated 30% more data entries compared to team average by leveraging
advanced features of Stoovo and Google Sheets for efficient data management.
 Identified and recorded accurate contact details for apartment complexes and Airbnbs, including names,
management companies, and emails.
 Used Stoovo to locate car parks and entry points for the complexes, updating all findings on the platform
and Google Sheets.
 Coordinated with front desk secretaries to obtain detailed directions for easy access to specified
locations.

Sales agent

from 05.2022 to 12.2023 (1 year 8 months)
Insurance Supermarket, Remote (Finance, banking, and insurance)

 Handled 200-250 cold calls, ensuring a seamless customer experience.
 Updated CRM and managed client information, acting as a gatekeeper for operations.
 Conducted market research and data analysis to improve customer engagement.
 Updating client’s information and managing client’s record.
 Worked closely with mid-level managers and provided administrative support
 Scheduling appointment and calendar management
 Updating CRM, docs and worksheet to stay current on leads and follow up accordingly
 Reporting achievements and sharing feedback to improve customer experience
 Letter processing and email marketing
 Analyzing data
 Performed data entry for various standard forms and reports
 Keeping records of transactions, customer interaction, comments and communicating with the internal
team
 Collaborating with team members to attain a collective goal

Customer service representative

from 02.2021 to 03.2022 (1 year 2 months)
Foster medical clinic, Remote (Medicine, pharmacy)

 Streamlined appointment scheduling with proactive follow-ups, increasing efficiency by 25% and
reducing patient no-shows by 15%, enhancing overall clinic productivity.
 Boosted customer satisfaction scores by 20% through implementing feedback-driven service
improvements, ensuring a higher quality of patient care.
 Generated a 30% increase in sales leads via targeted email marketing campaigns, driving significant
business growth.
 Managed inquiries and communications effectively as the primary contact, ensuring timely and accurate
assistance.
 Maintained accurate and confidential patient data, adhering to regulatory guidelines and ensuring data
integrity.

Education

University of Calabar, Calabar

Business Administration, Kyiv
Higher, from 2016 to 2020 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Data management
• Effective communication
• Stress resistance
• Space management
• Understandability
• Microsoft Copilot
• MS Excel
• MS Office
• Active listening
• Emotional intelligence
• Hardworking

Language proficiencies

English — fluent

References

• Irina Baluta

  Irina Baluta

  Supervisor, Legal Safety System

  Contact details are hidden

• Gabriel Fayose

  Gabriel Fayose

  Team leader, Insurance Supermarket

  Contact details are hidden