Lesia

LESIA VESELSKA
Account Manager
​ [open contact info](look above in the "contact info" section) ​ [open contact info](look above in the "contact info" section) ​ [open contact info](look above in the "contact info" section)
​ Uhorska street, 12, apartment 238, 79010 Lviv

EXPERIENCE SUMMARY

Client Solutions Manager Dynamic Account Manager specializing in client
Channel Factory 09/2024 - Present Remote solutions and team leadership within digital
marketing and print services sectors. Demonstrates
• Managed client expectations and ensured smooth delivery of all campaign-
robust skills in campaign management, financial
related activities.
coordination, and customer support to consistently
• Led end-to-end marketing campaign execution across digital platforms.
exceed KPIs. Experienced in multi-market
• Created detailed and strategic media plans aligned with client goals
coordination across Europe and the US, with a
(YouTube, Meta, TikTok).
focus on optimizing customer retention and sales
• Oversaw invoicing processes, including validation, coordination, and issue
performance. Fluent in English and Ukrainian,
resolution.
leveraging cross-cultural communication for
• Set up and managed Opportunities in Salesforce to support accurate
collaborative success.
forecasting and pipeline tracking.Delivered campaign performance reports
to clients.
• Managed day-to-day communication with agencies and stakeholders. LANGUAGES
• Monitored and tracked campaign performance to optimize results and
English Proficient
ensure KPIs were met.
Ukrainian Native
Senior Account Manager
Cloudprinter.com 2021 - 2024 Lviv - Ukraine
• Team Leader SKILLS
• Senior Account Manager: Coordinating full operation on the Print Network
Account management Sales
and closely working with the main Partners connected to our company
• Main markets are Italy, France, Spain, Portugal, UK
• Coordinate important financial process in the partner's journey Customer Retention Customer Service
• Responsible for managing a team of 5 Account Managers and coordinate
their daily workflow, mentoring them, and supporting their duties
• Attended numerous exhibitions and international events worldwide COURSES

Customer Support Representative Google Ads Certifications
Cloudprinter.com 2020 - 2021 Lviv - Ukraine
• Providing customer support
• Initial sales
• Working with CRM
• Solving problematic situations
• Coordinating customers tickets
• Handling live chats
• Providing support to the Sales and Print Department

Customer Service Manager
Carnival Cruise Line 2017 - 2020 Miami-Florida, USA
• Overseeing daily operations of the customer service department to
maintain consistent service standards.
• Making reports for management

Customer Service Agent
Carnival Cruise Line 2015 - 2017 Miami-Florida, USA
• Provided excellent customer assistance to make sure they were completely
satisfied with their visit
• Provided excellent customer assistance to ensure they were completely
satisfied with their visit.
• Managed daily customer inquiries and resolved issues promptly to ensure
high levels of customer satisfaction.
• Utilized CRM tools to track and manage customer interactions effectively.

Account manager
Kontek 2008 - 2014 Kyiv- Ukraine
• Enhance long-term profitable business relationships
• Communicate with Transportation Coordinators to ensure load coverage,
service, available capacity, and margin

EDUCATION

Master of Arts
National Pedagogical University
2002 - 2007 Kharkiv
• H.S. Skovoroda Kharkiv National Pedagogical University