Contact information

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Work experience

Customer Support & Operations

from 01.2023 to 02.2025 (2 years 1 month)
myWorld, Інші країни (Маркетинг, реклама, PR)

The myWorld brand is known thanks to its Benefit Program, which enables participating shoppers to receive Cashback and Shopping Points by making purchases on the myWorld cashback platform.

- Addressed customers inquiries and concerns promptly, accurately, and in a friendly manner, while maintaining an appropriate tone of voice.
- Assisted customers in navigating the cashback platform by helping them find relevant information, guiding them through their account setup process, and recommending useful features.
- Provided quick and efficient problem-solving.
- Escalated complex issues to the relevant team while ensuring the customer is consistently updated on the progress of the resolution.
- Collaborated with internal teams to resolve complex customer issues.
- Identified opportunities to enhance the consumer experience.
- Expanded FAQs section by developing valuable self-help resources to increase customers autonomy.
- Maintained detailed records of interactions in the CRM system, processing tickets (OTRS, Jira).
- Adhered to information security principles for customer data, in compliance with GDPR.
- Ensured adherence to KPI's while communicating with customers.
- Prioritised tasks while multitasking.
- Participated in training sessions to stay updated on product knowledge.

Operations functions:

- Ensured a top-notch functioning of the cashback platform - smooth running of the company's daily operations, control of bugs elimination (website, app), quick and efficient problem-solving.
- Run cooperation with affiliated networks - online stores onboarding, rates optimization, keeping conditions updated.
- Cashback Deals, Coupon Codes and Promo Codes creation.
- New product introduction - eVouchers (digital gift cards).
- Provided support in Payment service provider and online cash register (fiscalization) integration, Cashback payout implementation.
- New SMEs onboarding and further support.
- Support and training of sales channel (multi level marketing) in developing Partnership business.
- Translations (Across)
- Carried out promo activities - newsletters, social media posts (Quip, Salesforce Marketing Cloud, Meta Business Suite).
- Documents flow maintenance (Microsoft Dynamics NAV).

Executive Assistant

from 02.2021 to 01.2023 (1 year 11 months)
myWorld, Київ (Маркетинг, реклама, PR)

- Organising and maintaining the Executive's calendar, including scheduling and prioritising appointments, meetings and events.
- Providing timely meeting reminders and confirmations.
- Preparing meeting agendas, ensuring proper meeting follow-ups with relevant stakeholders.
- Professionally handling calls, emails and other messages for the Executive.
- Prioritising communication, alerting the Executive to urgent matters.
- Drafting and sending correspondence on behalf of the Executive, maintaining the highest level of accuracy.
- Sourcing cooperation partners and contractors, and managing key relationships.
- Effectively managing documents, contracts, presentations and business correspondence with accuracy and attention to detail.
- Coordinating projects with various departments, tracking progress and deadlines.
- Conducting various researches and comparisons.
- Coordinating and booking business trips, including flights, accommodations, and ground transportation.
- Handling all sensitive information with the highest level of integrity and confidentiality.
- Coordinating new office setup, from finding a location and overseeing renovations to selecting furniture and designing logos in line with corporate branding.
- Purchasing office equipment and arranging its installation.

Business Support Manager

from 07.2018 to 03.2020 (1 year 8 months)
Digital Care, Київ (IT)

Digital Care is a growing Polish company, that creates innovative, end-to-end solutions dedicated to mobile devices, including mobile device insurance services, rental and buy-back programs. Digital Care Ukraine was created, as a result of Digital Care new markets expansion strategy.

- Providing support to the CEO in the launch and establishment of a new business from the ground up.
- Maintaining CEO's calendar, planning and scheduling meetings, tracking deadlines and follow-ups.
- Assisting in the implementation of the Mirrorcheck product - mobile App that allows to perform screen test of a used mobile phone.
- Identifying and attracting Mirrorcheck product distributors.
- Creating presentations and commercial offers.
- Identifying and establishing partnerships with service providers, including authorised service centres for mobile devices across various brands.
- Conducting negotiations with cooperation partners, finalising agreements and offering solutions.
- Effectively managing documents and contracts.
- Serving as a coordinator with various teams.
- Conducting a comprehensive market research of various European countries aiming to define the presence and peculiarities of such products for mobile devices as insurance, extended warranty and VAS in areas of telecommunication, retail and e-commerce.
- Identifying potential cooperation partners in European countries and arranging meetings for the CEO.
- Arranging business trips, managing all logistics including flights, accommodations, meals and transportation.

Account Manager

from 01.2014 to 12.2019 (5 years 11 months)
Iron Mountain, Київ (Послуги для населення та бізнесу)

Iron Mountain Inc. is an American enterprise, the global leader in storage and information management services. Iron Mountain provides solutions for records management, data backup and recovery, and secure documents shredding. Among Iron Mountain customers are banks, insurance companies, FMCG, pharma companies, credit collectors, retailers etc.

- Serve as the main point of contact in all matters related to customers needs;
- Keeping customers informed about projects progress, potential issues, new opportunities, ensuring constant communication and customer engagement;
- Identifying customer needs and developing optimized solutions that truly benefit the customer;
- Building strong relationships that drive customer satisfaction, loyalty, long-term partnerships, and retention;
- Managing and resolving customers concerns, efficient problem-solving;
- Participating in customer meetings to enhance customer loyalty. Conducting of introductory meetings to just-signed customers;
- Identifying opportunities for upselling and cross-selling additional services;
- Professionally managing projects;
- Collaborating with internal teams to provide the best possible solutions;
- Gathering customers feedback on the service provided;
- Accurately maintening customers records, keeping track of any contract updates and renewals;
- Conducting storage facility audits for customers;
- Preparing status reports on accounts;
- Engaging in the billing process to ensure the accuracy of invoicing;
- Overseeing the timely payment of invoices;

- Periodic rates revision and increase.

Office Manager

from 05.2012 to 12.2014 (2 years 7 months)
Iron Mountain, Київ (Послуги для населення та бізнесу)

Responsibilities similar to those performed in Biasi + Organising promotional events for customers, as well as team buildings for employees.

Office manager

from 04.2010 to 05.2012 (2 years 1 month)
BIASI, Київ (Енергетика)

Biasi is an Italian enterprise, a world leader in the production of high-quality heating equipment for both industrial and domestic use boilers, radiators, heating pumps, etc.

- Managed telephone calls, forwarding them to appropriate employees;
- Personally greeted office visitors and ensured their comfort during their stay;
- Handled correspondence, including registration and distribution to relevant staff;
- Prepared letters, presentations and reports;
- Organised and attended meetings, and documented detailed minutes;
- Coordinated business trips, including transportation and accommodation;
- Executed instructions from the CEO promptly and efficiently;
- Performed service specialist duties: received, verified, and registered monthly service center reports; provided consulting and support to service centers on document processing;
- Ensured smooth office operations, including cleanliness, water delivery, and maintaining adequate stationery and household supplies;
- Carried out documents translation;
- Identified and engaged potential international partners to introduce new products;
- Coordinated promotional trips for dealer groups to a manufacturing facility in Pordenone, Italy.
- Organised training sessions for service specialists and company dealers.
- Assisted in organising and participating in industry-specific exhibitions.
- Managed the production of outdoor advertising, banners, promotional handouts, and client gifts

Education

Kyiv National Linguistics University

Faculty of English, Київ
Higher, from 2004 to 2008 (4 years)

Knowledge and skills

• Organizational skills
• Ability to analyze
• Detail-oriented
• Communicability
• Conflict settlement

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent
• Spanish — beginner
• Polish — average

Additional information

Proactive, dedicated and results-oriented professional, eager to leverage my expertise in a dynamic and growth-focused environment.

Currently based in Poland, seeking employment opportunities either locally or remotely within the EU.