Дмитро

Dmytro Delyukin
Business Intelligence Analyst /
Data Analyst
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Skills
Data analysis; data management; data visualization and interpretation; statistical analysis;
programming knowledge; technical notion; advanced vision and attention to detail; problem-solving;
critical thinking and creativity; communication skills; organization and time-management; business
acumen; specific knowledge of fitness, e-commerce, fashion retail, book club, education by
correspondence industries.

Experience
ClubReady LLC, iKizmet, the USA / Business Intelligence Analyst
August 2021 - November 2022
● Developed dashboards for analyzing the performance of fitness studios and studios' network:
studio/studio, studio/network, studio/industry, network/industry. Google Data Studio, Amazon
QuickSight
EKOTON Industrial Group, ESMIL, the UK / Division Managing Director
August 2019 - October 2020
● Developed divisional budget and implemented divisional development plan due to HR
Management, Marketing and Sales Management, Project Management, Financial Management,
Operational Management, Process Management, Assets and Intangible Assets Management,
Risk management
● Implemented CRM and Project Management software
OLKO, Ukraine / Business Administration Consultant
February 2014 - May 2019
● Made changes in Management:
established Board of Directors,
introduced Regular Management, planning and budgeting processes,
introduced based-on-KPI motivation
● Made changes in Retail:
improved Inventory Management (-50% stock rests),
established Marketing department and Marketing Activities Analytics
● Made changes in IT:
implemented SLA/Service Level Agreement for IT Services,
developed DRP/Disaster Recovery Plan for Server Farm,
developed and introduced Incident and Case Management, Service Desk, Change Management
based-on-ITIL/IT Infrastructure Library,
migrated Retail from in-house developed to standard customized ERP,
introduced Software for Project Management
Bertelsmann AG, Germany, “Family Leisure Club” Book Club, Ukraine / CIO, COO
July 2000 - September 2013
● Managed IT: Software Development, Business Intelligence/Reporting, Database Administration,
Database Optimisation, Help Desk, Service Centre, IT Security. 800 PCs+servers in the Office,
Distribution Centre and remote branches. IT team up to 32 specialists
● Selected and trained managers of the IT department
● Developed and implemented IT policies, processes and operational guidelines
● Managed Customer Contact Centre, Logistics- Supply Chain, Warehouse, Distribution,
Transportation; Production; Labour Protect, Security, Chief Engineer, HR. 8 managers, 700
employees
● Developed and implemented Clients Relationship Management (Contact Centre, Call Centre,
SMS Centre, Correspondence, Payments. From zero to 2 million active clients, total number of
clients 8 million. Processes, soft- and hardware, team)
● Established Analytical Centre for the needs of the whole company
● Created processes, technologies, daily routines for Distribution Centre (Warehouse, Production,
Delivery. Daily volume: 120 thousand books of 4-5 thousand titles for 30 thousand individual
parcels and 30 shops)
● Completed the BigData project based on Sybase IQ Server. +25% sales in shops, Internet site
and by calls
European School for Correspondence Courses, the Netherlands, Ukrainian branch,
Ukraine / Head of Customer Service, Head of IT Department
September 1993 - June 2000
● Created and managed Customer Service and IT departments
● Developed and implemented CRM system (from 10 thousand to 1,6 million clients with up to
250 thousand active buy-monthly clients)
● Analyzed customers’ activity/behavior and forecasted their future activity
● Planned demand of all goods and materials based on forecasted clients’ activity
● Forecasted demand of the staff

Education
Kharkiv State Aerospace University, Ukraine / M.S. Aircraft Control Systems
September 1985 - August 1993

Awards and recognition
Google Data Analytics by Google on Coursera (including SQL, BigQuery, Tableau, R)
Certificate earned on April 27, 2023
Completed the requirements to be recognised as a Microsoft Certified Professional
Certificate earned in 2000

Languages
Ukrainian, Russian - native
English - Upper-Intermediate
German - Elementary