Blessing

Blessing Ukpabio Essien
Nationality: Nigerian (Nigeria) Date of birth: 23/06/2004 Gender: Female  Phone: [open contact info](look above in the "contact info" section)

 Email: [open contact info](look above in the "contact info" section)
 Home: Petofi Sandor Utca 29, 7623 pecs (Hungary)

WORK EXPERIENCE

 VELF GLOBAL LIMITED – PORT HARCOURT, Nigeria
Address: PLOT 1 OMUKA FARM RD., 500201 PORT HARCOURT (Nigeria)
Customer service representative
[ 14/09/2021 – 01/08/2022 ]
• Addressed and resolved all customer concerns, maintaining brand loyalty and increasing overall customer
satisfaction rates by 90% by going above and beyond to create follow up tickets to ensure customers needs
were met.
• Relations with suppliers
• Coordinate service appointment, including but not limited to reserving and confirming client appointments,
preparing customers invoice receipts, and structuring administrative tasks.
• Ensured all closing procedures are carried out accurately to ensure that the team is well prepared for the
following day.

 VELF GLOBAL LTD – LONDON, United Kingdom
City: LONDON | Country: United Kingdom
Administrative Virtual Assistant
[ 05/06/2023 – Current ]
• Provides creative support remotely
• Relations with clients
• First hand consultancy remotely
• Email management
• Prepare reports and data entry

 MADO RESTAURANTS – EINDHOVEN, Netherlands
City: EINDHOVEN | Country: Netherlands
Quick service restaurant crew member
[ 02/05/2023 – 28/06/2023 ]
• Handled food with sanitation and safety in mind.
• Provided customer service.
• Keep the restaurant clean and presentable.
• Addressing customer queries and complaints.

 Mini Bud – Budapest, Hungary
City: Budapest | Country: Hungary
Customer service representative
[ 06/01/2025 – Current ]
• Safety briefings
• Emergency response
• marketing strategies
• Providing special assistance
EDUCATION AND TRAINING

West African Senior School Certificate
Butterstone International School [ 07/09/2015 – 15/10/2021 ]
Address: 55 Okporo Road, Off Artillery, 500102 Port Harcourt (Nigeria) | Website: butterstoneschools.com

Bachelor of Arts(BA)
University of Pécs [ 05/09/2022 – Current ]
City: Pécs | Country: Hungary | Website: https://international.pte.hu/

LANGUAGE SKILLS

Mother tongue(s): English

SKILLS

Google (Google Meet, Google Docs, Google Classroom, Google Slide, Google Forms, Google Drive) / Zoom &
Telegram

Communication skills

written and verbal / Good Listener & Good Communicator

Organisational/Project Skills

Research Analytical Skills / motivated and organised / organisational and planning skills / Team work orientated / Mic
rosoft Office package: Microsoft Word, Excel, PowerPoint, Access