Ангеліна

Anhelina Misiuk

Date of birth:
of July, 1997

The place of birth:
Ukraine, Rivne region, Ostroh

Nationality:
University:

Specialty:
Ukrainian
The National University of Ostroh Academy
"Language and Literature (English)", 6. 020303

Phone number(s):
[open contact info](look above in the "contact info" section)

E-mail:
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Work experience

1. The camp counselor (2015)
ПЗ ОДСОК "Країна Мрій"(later “Кочагінець”)
(https://zruchno.travel/ObjectEntity/ObjectEntity?idCrm=ddfd0e2d-4144-6465-78f3-58c18fc43058&lang=ua)
Duties:
•communication with children;
•be a creative and talented leader;
•participation in the public events of the camp and their organization, as well as the involvement of the entire detachment;
Personal achievements:
• Responsibility & good time management
• Strong problem-solving abilities;
• successfully coped with all responsibilities;
• had a practice of working with children who have limited opportunities.
2. The employee of the call center (2017)
Green World Pro (http://greenworldproenergy.com/)
Duties:
• communication with clients;
• team work;
Personal achievements:
• successfully coped with all responsibilities;
• I had a practice of working with native speakers;
• improved my English skills;
• Ability to handle multitasking efficiently.

3. The teacher of Polish(2017-2018)
Ostroh Lyceum No. 3 (later Ostroh School #3) (zosh3ostrog.ucoz.ua/)
Duties:
• communication with children;
• teaching;
• be creative and talented leader;
• participation in the public events;
• working with school documentation.
Personal achievements:
• successfully coped with all responsibilities;
• had a practice of working with children
• Ability to handle multitasking efficiently;
• High level of stress-resistance;
• Responsibility & good time management;
• Teaching experience
4. Middle Support Agent (2018 - till now)
Clario (later Zoom Support powered by Kromtech) (https://clario.co/)

Duties:
• Support and provide world-class customer service via phone, chat or helpdesk;
• Identify and assess customers' needs to achieve satisfaction;
• Handle and resolve customer complaints;
• Troubleshoot software-related issues on Mac and Windows;
• Provide fast feedback about the software issues.
Personal achievements:

• Experience in maintaining and configuring Mac and Windows;
• Experience in repairing peripheral devices;
• Experience in application troubleshooting and multi-tasking skills;
• Strong problem solving and research skills;
• Improved my English skills;
• Gain an ability to learn and adapt fast;
• Ability to handle multitasking efficiently
Education


1.The National University of Ostroh Academy (2014-2019)
"Language and Literature (English)", 6. 020303
(Master's degree)
Language skills


English – С1
I can be interviewed in this language
French – A2
Polish – B2
Russian - C2
I can be interviewed in this language
Ukrainian - C2
I can be interviewed in this language

Courses, Trainings, Certification


Certificate program in Polish (Ostroh)
End date 2013
This course helped me to improve the level of Polish language, which I will continue to study.
Certificate program of Pre-University Preparation (English) (Ostroh)
End date 2013
On this course, I improved my English proficiency, which helped me to enter the university.

Additional Information


HOBBIES AND INTERESTS
In my spare time, I visit lessons in artistic skills or I dedicate my time to playing the piano. Later I used to visit a dance school. In addition, I am interested in cooking. I'm the best at making cheesecake, so I make it every Saturday. Besides, I go to the gym 3 times a week, because I really like to do sports and keep my body in shape. I am a professional mother of two daughters.)
COMPUTER SKILLS
I have sufficient skills to work freely on my computer and on customers' computers because I got a good base of these skills at the university and at my work. I can use such programs as Microsoft Office, MemoQ, CAT tool, memSource, LogMeIn Rescue, Salesforce, TeamViewer and etc.
PERSONAL QUALITIES
I am active and creative. In addition, I am a communicative and hardworking person. I have a high level of stress resistance. Besides, I can do several tasks at one time.