Єлизавета
Customer support representative
Contact information
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Work experience
Account manager
from 04.2018 to now
(7 years 10 months)
IT Product company, Дистанційно (IT)
Communication with the customers via chat/email/tickets
Troubleshooting
Working in CRM
Checking payments/making invoices
Closing deals
Customer support, sales manager
from 02.2015 to 02.2018
(3 years)
P2H, Харків (IT)
Communication with the customers via chat/email/tickets
Troubleshooting
Working in CRM
Checking payments/making invoices
Leading/Evaluating projects
English teacher
from 03.2013 to 12.2014
(1 year 10 months)
IT Step Academy, Харків (Освіта, наука)
English translator
from 09.2012 to 12.2013
(1 year 4 months)
Translation agency, Харків (Освіта, наука)
Education
ХНУ ім. В.Н.Каразіна
Іноземних мов, Харків
Higher, from 2007 to 2012 (5 years)
Магістр з англійської філології, викладач, перекладач англійської та німецької мов
Knowledge and skills
- Work in CRM
- Stress resistance
- Troubleshooting
- Work with clients
- Business communication
- Уміння працювати в режимі багатозадачності
- Комунікабельність
- Уважність
- Працьовитість
Language proficiencies
- English — advanced
- German — average
- Ukrainian — fluent
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