Єлизавета

Customer support representative

Considering positions: Customer support representative, Перекладач англійської, Чат-менеджер, Customer success manager, Account manager, Фахівець з документообігу
Employment type: full-time, part-time
Age: 35 years
City of residence: Kharkiv
Ready to work: Remote
Considering positions:
Customer support representative, Перекладач англійської, Чат-менеджер, Customer success manager, Account manager, Фахівець з документообігу
Employment type:
full-time, part-time
Age:
35 years
City of residence:
Kharkiv
Ready to work:
Remote

Contact information

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Work experience

Account manager

from 04.2018 to now (7 years 10 months)
IT Product company, Дистанційно (IT)

Communication with the customers via chat/email/tickets
Troubleshooting
Working in CRM
Checking payments/making invoices
Closing deals

Customer support, sales manager

from 02.2015 to 02.2018 (3 years)
P2H, Харків (IT)

Communication with the customers via chat/email/tickets
Troubleshooting
Working in CRM
Checking payments/making invoices
Leading/Evaluating projects

English teacher

from 03.2013 to 12.2014 (1 year 10 months)
IT Step Academy, Харків (Освіта, наука)

English translator

from 09.2012 to 12.2013 (1 year 4 months)
Translation agency, Харків (Освіта, наука)

Education

ХНУ ім. В.Н.Каразіна

Іноземних мов, Харків
Higher, from 2007 to 2012 (5 years)

Магістр з англійської філології, викладач, перекладач англійської та німецької мов

Knowledge and skills

  • Work in CRM
  • Stress resistance
  • Troubleshooting
  • Work with clients
  • Business communication
  • Уміння працювати в режимі багатозадачності
  • Комунікабельність
  • Уважність
  • Працьовитість

Language proficiencies

  • English — advanced
  • German — average
  • Ukrainian — fluent

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