Yuliia

Yuliia Borusevych
Customer Support Specialist | Afterhours Dispatch |
Healthcare & Logistics Expertise

Dedicated and empathetic Customer Support professional with 5+ years of experience in logistics,
dispatch operations, and healthcare services. Proven ability to communicate effectively with
clients, resolve technical and billing issues, and maintain accurate records using CRM and ELD
systems. Passionate about providing high-quality service in fast-paced environments.

Contact Experience
Phone 2025 - 2024
📞 [open contact info](look above in the "contact info" section) Modern Remedies, Brooklyn, NY | 2024 – 2025
Pharmacy Technician
Email
📧 [open contact info](look above in the "contact info" section) - Assisted pharmacists in fulfilling prescriptions and refills for patients
- Communicated with doctors, insurance companies, and patients regarding medication
and billing
Address - Accurately processed payments via POS system and resolved billing issues
📍Antonovycha St. 15/14, L’viv, Ukraine - Maintained patient confidentiality in compliance with HIPAA standards

Education 2023 - 2020
CDL1000

2002 - 2007 Afterhours Dispatch
Philologist, Teacher - Provided freight shipping service for booked loads, like pick up/ delivery rearrangements
Pedagogical College, Lviv National at shippers/receivers
University - Issued EFS checks to the company's drivers for truck repairs/lumpers/road tolls
- Communicated with drivers/brokers/facility workers/police officers, etc.
2011 - 2014
Specialist in Banking
Lviv Institute of Banking UB NBU (Kyiv) 2020 - 2018
Utech / Real Trucking Inc
Customer Support Operator
Qualifications - Provided remote technical assistance to truck drivers (ELD, GPS tracking)
- Resolved logbook and hardware malfunctions
- Delivered instructions in English and Ukrainian
CRM Systems (McLeod, PrimeRx)

Transaction accuracy and fraud 2018
prevention TemplateMonster
Communication & Problem Presale Operator
Solving
- Supported customers through online chat
- Tracked queries using CRM and promoted website templates
Handling requests

Phone etiquette
2013 - 2006
Update customer database L’viv Institute of Banking UB NBU
ELD Systems (GPSTab, CoreOne) Senior laboratory assistant/Teacher
POS & Billing - Managed documentation, correspondence, and translations
- Taught students of I–IV years and participated in language seminars

Language
English – Upper Intermediate
Ukrainian – Native