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Customer service support manager

Age: 36 years
City: Odesa
Age:
36 years
City:
Odesa

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Yana Shalankova
Honesty and commitment to contribute to the success of the team through hard work, attention to
detail and excellent organizational skills. A clear understanding of the task and the ability to
prioritize work. Motivated to learn, grow and excel in the industry.

Contact Experience
Phone
2017 - 2022
[open contact info](look above in the "contact info" section)
TOP Trade

Email Trade representative "HoReCa"
[open contact info](look above in the "contact info" section) ●Expanded the customer base from 15 to 40 outlets
●Increased sales by 2.5 times
Address ●Trained 3 new employees (introduction to the profession, merchandising) - all passed the
Odessa, 65039 trial period
Entered new products into the accounting program
● Collected applications, controlled shipments, as well as the fulfillment of delivery
conditions
Education ● Tracked the deadlines of contracts and invoices
● Processed invoices with relevant documentation and tracked payments using 1C

2013 - 2015
M.Sc. Accounting and Finance
PJSC "CREDIT AGRICOLE BANK"
Donetsk National University of Economics
and Trade
Leading specialist in servicing and lending to individuals
● Working with the client base and keeping it up to date
2008-2012 ● Testing a new program installed in the banking system
● Registration of deposits, current accounts, loans
● Drawing up plans, attracting clients, both individuals and legal entities
Skills ● Preparation and implementation of events for the presentation of banking products

Excellent communication skills 2010 - 2012
Gmail, Google Sheets, MS Education department
Office
Rapid assimilation of new Specialist of the first category of centralized accounting
information ● Assisted the finance department in preparing and analyzing financial reports, budgets,
and forecasts
Problem-Solving
●Processed invoices and expense reports, and ensured accurate and timely payment
●Managed financial databases and tracked financial transactions
● Collaborated with other departments to ensure compliance with financial policies and
procedures
●Conducted research and analysis to support financial decision-making

Language

Ukrainian - Native

English - Intermediate

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