Contact information

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Work experience

IT-спеціаліст

from 10.2023 to 03.2025 (1 year 5 months)
Raumschmiede GmbH (Germany), Дистанційно (Роздрібна торгівля)

IT-Hotline (User support)
Ticketing system
Software installation
Software packaging

IT Infrastructure Specialist

from 02.2023 to 08.2023 (6 months)
Webasto Roof & Components SE (Germany), Дистанційно (Машинобудування)

User support
Software installation
Embedded hardware support
Network-hardware onside support
Technical documentation

IT-Support-Specialist EMEA

from 12.2019 to 04.2022 (2 years 4 months)
Materion Advanced Materials Germany, Germany (Металургійна промисловість, металообробка)

- User support by phone and remote, using ticket system (Cherwell);
- Repairs, software installation in EMEA region;
- Communication with external vendors in EMEA region;
- Network administration (Domain, AD-Administration, LAN-patchen, etc.);
- Technical documentation;
- International software rollouts (Microsoft SCCM) for integration EMEA
locations;
- Teamwork with the international team (EMEA, USA);

IT-Consultant

from 12.2018 to 03.2019 (3 months)
com-partment GmbH in Hanau, Germany (IT)

- Consulting, planning and projects execution;
- Setup and maintenance of the customer’s environment:
- Administration of Web-/Mail-Services, ManagedService and Firewalls;
- User support for Microsoft-Software and other standard software;
- Technical documentation;

IT-Infrastructure

from 02.2016 to 11.2018 (2 years 9 months)
Wego Systembaustoffe, Germany (Оптова торгівля, дистрибуція, імпорт, експорт)

-1st/2nd-level support (OTRS ticket system), Fat-/Thin-Clients (Citrix);
- Hardware configuration/deployment, printer, laptops, PCs, thin-clients;
- Mobile devices management (iPhone);
- System administration (Windows 2008-2012, Win 7, DHCP, DNS, WDS);
- TK-System from Avaya;
- IBM-Notes/Domino. Maintenance of clients, accounts and groups;
- Maintaining of the Knowledge DB;
- Control and collaboration with the external service provider;
- Matrix42 for licensing, contracts, soft- & hardware assets;

IT-Supporter

from 04.2011 to 10.2014 (3 years 6 months)
Applied Materials, Germany (Машинобудування)

- 1st/2nd-level (international) support (Ticketing with Remedy and Snow);
- Hardware deployment;
- Coaching of the new users;
- Support for the network (LAN, Switch, Wi-Fi APs);
- Collaboration in IT-Projects in global IT-Team;

Freelancer PC-Technician

from 11.2010 to 03.2011 (4 months)
T-Systems, Germany (IT)

- Hardware roll-out (PCs, Notebooks);

System Engineer

from 03.2009 to 08.2009 (5 months)
Polygon-Produktdesign, Konstruktion, Herstellung GmbH in Heusenstamm, Germany (Машинобудування)

- Hardware/Software selection, tests and documentation;
- Supplier communication (international);
- Deployment of the Linux server (OTRS, Debian);

IT Engineer

from 10.2006 to 12.2008 (2 years 2 months)
Habasit Rossi GmbH in Eppertshausen, Germany (Машинобудування)

- 1st/2nd/3rd-level support;
- Administration of the WinServ 2003 domain;
- Application server: MS SQL, MS Terminal Server, Backup, Telecom equipment;
- PC/Notebook/peripheral: selection/configuration/deployment;

Freelancer as IT Engineer

from 09.2006 to 10.2006 (1 month)
H.I.C. Hessisches Internetcenter für Kinder, Jugendliche e.V. in Darmstadt, Germany (ЗМІ, медіа)

- User support;
- LAN Planning and installation;
- PC repairing;

IT Engineer

from 11.2000 to 10.2002 (1 year 11 months)
(Mykolaiver affiliate of Industrieinvestmentbank, Миколаїв (Львівська обл.) (Фінанси, банки, страхування)

- Network support (switch, router, modem, LAN);
- Server administration Novell, SQL-Server;
- PC maintenance (MS-DOS, Win 98-2000);

Education

Professional education as specialist in Information and System integration(Habasit Rossi GmbH in Eppertshausen)

Germany
Secondary, from 2006 to 2008 (2 years)

Національний університет "Львівська Політехніка"

Електроніка і телекомунікація. Інженер, Львів
Higher, from 2000 to 2001 (1 year)

Національний університет "Львівська Політехніка"

Радіотехніка. Бакалавр, Львів
Higher, from 1996 to 2000 (4 years)

Середня школа

Миколаїв (Львівська обл.)
Secondary, from 1986 to 1996 (10 years)

Additional education and certificates

ITIL Foundation, Certificate in IT Service Management

05.2016

VMware vSphere V5.5 (VCP5-DCV)

03.2015

MCSA (Windows Server 2003) MCTS (Windows 7)

2010

Linux-Administration LPI (distant education school Weber)

2005-2006

IT-Security (distant education school Trier)

2005

Network technology (distant education school Trier)

2004-2005

Knowledge and skills

• Комунікабельність

Language proficiencies

• German — fluent
• English — above average
• Ukrainian — fluent
• Polish — beginner