Personal information hidden

Serhii Nikolaiets
Objective: to obtain a Technical Support Engineer position

Work experience Personal info
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2022-06 - Technical Support Engineer
present Reside in: Kyiv
Avenga
Citizenship: Ukraine
https://www.avenga.com/ Business domain: Software
Phone
-Monitoring current system through Grafana, search and elimination of
[open contact info](look above in the "contact info" section) (Telegram, Viber,
platform issues
Skype)
-Tracking, follow-up and resolving issues in a timely manner
Telegram username: @S_Volkonskiy
-Elicitation and suggesting possible improvements of system monitoring
and alerting E-mail
-Report and elimination of critical incidents [open contact info](look above in the "contact info" section)
-Follow-up and update current system status to the customer Date of birth
-Preparing documentation and reports 1985-02-26
Environment and Tools: Grafana, Prometheus, Loki, AWS (EKS), Languages
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Kubectl, Jira/Confluence, Google services
2019-10 - L2 Support agent • Fluent Ukrainian, fluent Russian.
2021-11 TVBET • English – Upper intermediate B2
https://tvbet.tv/ Business domain: Software • German – pre-intermediate A1
-Partners support and processing their requests in chats
-Monitoring of rejected transactions Software & technologies
__________
-Participation in API integration process
-Providing back-end testing for clients
• JSON
-Creation tickets for development team
• Basics of HTML, CSS, JS
-Change management
• Monitoring tools: Kibana, Grafana,
-Problem solving analysis
Prometheus, Loki
Environment and Tools: Kibana, Backoffice, Postman, Youtrack.
• Admin tools: Backoffice
2018-03 - CMM Programmer
• Test tools: Postman
2019-10 Materialise Ukraine
• Task management: Jira, Youtrack
https://www.materialise.com/ Business domain: Software
• Power point, Exel, Google services
-PDCA-cycle
-DMIS programming
-Quality control of Fixtures and Jigs for automotive industry
Summary of experience:
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-Development of measurement programs for Computer Measurement Strong analytical, research, and
Machine adaptability skills
-Quality analysis of new design solutions Ability to use positive language
Environment and Tools: CAMIO, GOM ATOS, Teamcenter, Epicor Customer-oriented and responsible
2016-06 - Production planning Engineer approach with a strong focus on
2018-03 Kostal Ukraine Ltd. accuracy and attention to detail
http://www.kostal.com/ Business domain: Automotive Excellent communication skills,
-Overall responsibility of project planning Individual parts and Injection stress resistance, and problem-
molding tools for production solving analysis
-Coordination production process between designers, quality Team player
department, suppliers and serial production department Ability to establish priorities and
-Kaizen planning maintain multiple priorities and tasks
-Lean Six Sigma at the same time
-Root cause analysis Ability to diagnose and resolve
-Tools validation basic technical issues
-Production Part Approval Process (PPAP) Analyze and define current issues in
-Process instructions development team organization and workflow,
-In house tool correction kick-off provide resolutions
-Correction presentations for suppliers Reproduce bugs to pass it to the
-Communication with suppliers responsible team
Environment and Tools: PolyWorks, CATIA, CDB, PowerPoint, Exel, Report and elimination of critical
Jira, SAP incidents
 Experience
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2015-10 - Technical Support Engineer
2016-06 3DDevice
https://3ddevice.com.ua;
-Sales 3D print services, 3D printers and accessories
-Participation in exhibitions
-Clients consulting regarding 3D printing and 3D printer acquisition
-Quotation of orders for 3D printing
-Reverse Engineering
-Rapid prototyping
-Calculation of capacities and production planning
-Technical support of clients
2014-06 - Toolpath Designer
2015-10 State Space Agency of Ukraine
http://www.nkau.gov.ua
-Development technology and tool path designing for CNC machine
tools (5-axis milling)
-Implementation of new production technologies and processes
-Quality control
2012-03 - Chief Technologist
2014-06 Techaspect, Ltd
Responsibilities:
-Calculation of equipment and labor force capacities
-Production planning
-Production team management
-Development and implementation of new tooling and technologies
-Development production technology for parts and products
-Preparation of Technical documentation
-Material procurement and subcontracting

2010-06 - Search engine optimization
2012-03 Freelance
-Outrich linkbuilding.
- Link exchange, cross-linking

2008-01 - Computer Numeric Control Engineer
2010-06 Microny plant, Ltd.
http://microny.com.ua
-Development of control programs and the technology for CNC machine
tools (3-axis milling).
-Monitor the implementation of technology and quality control
of products
-Management & preparation of engineering documentation
-Correspondence with customers

Education
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2002-09 - National Technical University of Ukraine “Kyiv Polytechnic
2008-06 Institute”
Major: Machine Tools and machinery systems
Qualification: Master's degree in Mechanical Engineering
Certifications
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2015-08 - IT Labs
2015-10 Software QA for beginners training

2007-10 - American English Center
2009-01 English language course
Education certificate, preparation for TOEFL exam