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Galyna Khlystunova

[open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
33 y.o., Kyiv, Ukraine

EDUCATION

2014 – 2018 Yaroslav Mudryi National Law University
Correspondence Faculty №2 (the second
degree)Subjects include: Law

2008 – 2013 V. N. Karazin Kharkiv National University
Master in Tourism (Master’s degree with distinction).
Subjects include: International Economic Relations, Tourism Services Quality
Management, Strategic Management, Tourism Logistics

1998 - 2008 151 Secondary School of General Education
Certificate of basic secondary education with distinction.

WORK EXPERIENCE

2021 - now Logity, Kyiv
Supervisor, preceptor, where my responsibilities were:

● Acting as a role model, mentor, facilitator, guide and educator.
● Training new team members and building your own team.
● Planning, monitoring & ensuring compliance with team members’ KPI targets.
● Communicating with shippers, receivers, brokers, customers etc. to secure profitable agreements and mutual satisfaction.
● Engaging in co-learning with a team member and guiding them in transportation practices.
● Participating in the preceptorship orientation program.
● Reviewing team members’ learning goals and supporting their development through increasingly complex client care
scenarios to meet desired outcomes.
● Striving for open and transparent communication with team members by clarifying and validating observations.
● Providing continuous feedback to team members on a daily basis.
● Collaborating regularly with other departments, either in person or over the phone, regarding team members’ transportation practices.
● Reviewing daily tasks with team members.
● Participating in mentoring meetings and organising team gatherings.
● Organising corporate events and team-buildings activities for the branch.
● Monitoring and addressing team members’ issues, resolving conflicts and managing disputes.
● Coordinating with the Corporate Office for various requests.
● Staying up-to-date with market trends in the transportation industry.
● Preparing detailed reports for senior management.

2015 - 2021 Logistics coordinator at a trucking company, where my responsibilities included:

● Searching for loads, booking them, providing transportation services over the USA, Canada, Mexico.
● Selecting reliable and safe carriers for freight services.
● Providing customers with shipping quotes.
● Booking shipments with carriers.
● Assisting carriers in preparing for their loads.
● Tracking the status of shipments.
● Helping customers and carriers with inquiries and resolving issues during transit.
● Coordinating with shippers, carriers and dispatchers to manage scheduled collections and deliveries.
● Maintaining accurate records of relevant activities.
● Updating customers on shipment statuses and assisting with other inquiries.
● Preparing invoices and other transportation documents for payment.
● Using logistics IT systems to streamline processes.

2012 - 2015 VAB Leasing, Kharkiv
Territorial Sales Manager in a leasing company, where my responsibilities included:

● Training and mentoring new consultants at car dealerships.
● Finding and advising clients, preparing business proposals, presenting financing options.
● Gathering necessary documents and negotiating terms of cooperation between the company and clients
 ● Conducting contract negotiations and closing deals
● Supporting customers and resolving issues throughout the partnership.

2011 - 2012 Hotel Cosmopolit, Kharkiv
Hotel Receptionist in a 5 star hotel, where my responsibilities were:

● Checking in new guests
● Making reservations, confirming bookings
● Dealing with hotel database
● Supervising chambermaids cleaning rooms
● Preparing bills, receiving payment
● Answering telephone calls, dealing with enquiries
● Checking out guests.

LANGUAGES English (Advanced), French (Elementary), Spanish (Elementary)

SKILLS

● Ability to work in a fast paced environment
● Understanding of the supply chain, including common obstacles and effective solutions
● Proficient in MS Office (Excel and Word, in particular)
● Proficient in standard logistics software
● Attention to detail
● Ability to handle multiple purchase orders at once
● Exceptional analytical thinking, problem-solving, and organisational skills
● Able to prioritize work, delegate, and meet deadlines

QUALIFICATIONS

2015 (5 months) Hot Spot School of English
Upper Intermediate Course

2010 (3 weeks) Language Teaching Centre Eastbourne, Great Britain
English Course, Certificate of Intermediate level.
2009 (3 weeks) Kent School of English, Great Britain
English Course, Certificate of Upper Intermediate level.

INTERESTS AND ACTIVITIES
Arranging theme parties, traveling, boxing, watching TV shows like Game of Thrones, Suits, Downtown Abbey.