Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9909019/

Work experience

Dispatcher , Sales representative

from 09.2019 to 08.2023 (4 years)
British Company Ltd., Lviv (Construction, architecture, interior design)

Education

Danylo Halystky lviv National Medical University

Medicine, Lviv
Unfinished higher, from 2018 to 2024 (6 years)

Knowledge and skills

• Punctuality
• Direct sales
• Active sales
• Communicability
• Management of CRM
• B2B Sales
• Handling objections
• Sale of real estate
• Dispatching of transport

Language proficiencies

• English — advanced
• Hindi — fluent

Additional information

Dispatcher/Customer Support
British Company Ltd.
London, United Kingdom
- Conveying critical information between various parties, such as emergency responders, field personnel, and clients
- Managed incoming service requests and dispatched appropriate teams, optimizing scheduling and reducing response time by 20%.
- Provided exceptional customer support by addressing inquiries, resolving issues, and maintaining a 95% customer satisfaction rate.
- Developed and maintained a comprehensive database of client preferences and service history.



Sales Representative
British Company Ltd.
London, United Kingdom
- consistently exceeded monthly sales goals, averaging a 120% performance improvement above goals.
- Employed in-depth understanding of property maintenance services to recognise clients' needs and communicate successfully with them.
- Worked with cross-functional teams to ensure that service delivery was carried out smoothly, leading to excellent customer satisfaction rates.
- Conducted persuasive product demos and presentations to prospects, increasing the number of leads that were converted by 30%.

Skills:
- Sales and Negotiation
- Multitasking
- Good communication skills
- Customer Relationship Management
- Product Presentation
- Ability to multi-task
- Time Management
- Good typing skills
- Effective problem-solving skills
- Microsoft Office Suite
- CRM Software