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LESIA YILMAZ
CUSSTOMER MANAGER/SUPPORT
Highly experienced and accomplished manager with a demonstrated track record of success in the
footwear industry. Seeking a challenging position as a Customer Support Manager where I can
utilize my leadership skills, customer service expertise, and extensive knowledge of the industry to
drive customer satisfaction and business growth.

WORK EXPERIENCE
Customer Support Representative|
Aug 2022 - now | Istanbul / MYM SHOES
date of birth Assisted customers in a professional and friendly manner, resolving inquiries
02.11.1994 and concerns efficiently.
Responded to customer inquiries through phone, email, and live chat channels.
Processed orders, exchanges, and returns in accordance with company
policies.
CONTACT Collaborated with other team members to resolve escalated customer issues.
Maintained accurate customer records and updated product information.
Collaborated with other departments, including sales and operations, to resolve
[open contact info](look above in the "contact info" section)
customer issues and improve overall customer experience.
[open contact info](look above in the "contact info" section) Analyzed customer feedback and utilized data-driven insights to implement
process enhancements and improve customer satisfaction scores.
Istanbul/Turkey
Roma/Italy
Customer Support Representative|
JANUARY 2024 | Italy
LANGUAGES
Customer Support Representative|
UKRAINIAN - NATIVE Sep 2022 / Feb 2023 | ISTANBUL
RUSSIAN - NATIVE Planned and managed all aspects of a prominent footwear fair, including
TURKISH - C2 vendor coordination, logistics, marketing, and attendee engagement.
Conducted extensive market research to identify industry trends and
ENGLISH - B2
ensure the fair showcased the latest footwear products and innovations.
İTALİAN - B1 (LEARNING) Built strong relationships with footwear brands, suppliers, and industry
professionals to secure participation and increase event attendance.

SKILLS Translator freelancer | Oct 2015 - Oct 2017
Translated various documents and texts from English into Ukrainian with
Fluent in English, Turkish, Ukrainian and Russıan exceptional accuracy and attention to detail.
Ensured culturally appropriate translations and maintained consistency in
Strong oral and written communication skills in all
terminology.
these languages Collaborated with clients to understand their specific translation needs
Exceptional leadership and managerial abilities and requirements.
Strong customer service orientation
Excellent communication and interpersonal skills English teacher | Sept 2015 - Sept 2017
Proficient in problem-solving and conflict Translated various documents and texts from English into Ukrainian with
exceptional accuracy and attention to detail. - Ensured culturally
resolution
appropriate translations and maintained consistency in terminology. -
Excellent Communication Collaborated with clients to understand their specific translation needs
Empathy and Patience and requirements.
Problem-solving
Active Listening EDUCATIONAL HISTORY
Product Knowledge National Pedagogical Drahomanov University
Time Management English translater / intepreter / linguist
Conflict Resolution September 2012 - June 2016
Multitasking and Adaptability Bachalors degree

September 2016 - June 2017 - The turkish language course.
July - September 2016 - Istanbul Tömer - The turkish language course.