Nataliia

NATALIIA BIHUN
| Toronto | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) |
[open contact info](look above in the "contact info" section)

Skills
• Eexcellent Verbal and Written • Data Entry and Database Software
Communication • Greeting and Seating Clients
• Teamwork • Customer service
• Records and Database Management • Administrative Support
• Multi-Line Telephone Skills • Results-focused
• Documentation and Reporting • Attention to detail
• Organizing and Planning • Reliable and Punctual
• Prioritization and Time Management

Experience
Head of Content Departament , QA DEC 2020 – DEC 2022
VisaHq Ivano-Frankivsk, Ukraine
• Maintained communication with clients throughout the entire process, resulting in 98% customer
satisfaction.
• Used quality monitoring system and increased individual and team performance by 30%.
• Created, edited and updated project manuals and technical documentation used by entire QA team.
• Reviewed customer feedback and comments to improve work tactics and measure growth.
• Was named employee of the month 3 times.

Receptionist / Administ FEB 2023 – PRESENT
MCM 2001 Inc Toronto, Canada
• Answers telephone, directs, screens calls, takes and relays messages and provides
information to callers.
• Checks office fax machine and distributes faxes received to appropriate departments, on
• a daily basis.
• Greets and directs persons entering front door of premises; fi necessary, provides them
with PPE and briefs them about internal safety rules.
• Sorts and distributes incoming mail daily and drops off outgoing mail at post office.
• Receives packages, couriers local, domestic and international packages and organizes batch shipments
(includes preparing labels, packages, scheduling couriers).

Master of Science: Management 07/2020
Spoleczna Akademia Nauk Poland
Bachelor of Science: English Philology 06/2018
Vasyl Stefanyk Precarpathian National University Ukraine

Languages

English, Polish, Ukrainian