Viktoria

Viktoria Sudomora
Kiev, Ukraine
34 years old
Work mode: remote / hybrid

Email: [open contact info](look above in the "contact info" section)
Mob: [open contact info](look above in the "contact info" section)
LinkedIn:
[open contact info](look above in the "contact info" section)
16b/
Experienced and ambitious professional with 10+ years of international experience in business development, project
management, sales and team lead. Running my personal projects: Jewellery, Real Estate. Strong skills: crisis manager,
responsible generator, business developer. Proven track records of successful deliveries and management of key stakeholder
interests in high-pressure environments.

EXPERIENCE

Feb 2021 – May Operations Manager. Denver Appliance Repair. denver-appliance.repair.com USA
2024 ● During 3 years of work, was working on 2 call centres.
● Call Center with Representatives grew from 3 representatives to 7
● Call centre with technicians got bigger from 5 to 20 techs
● We have also opened a new branch in Texas.
● Accounting department, managing all reports
● Main role as a Crisis Manager
● Handling all escalations

March 2020 – until Sales Team Lead . Supplax. supplax.com USA
1 of Feb 2021 ● Managed team
● Team and i were selling services, designer furniture;
● Selling Real Estate, called calls;
● Co-working, motivational techniques;
● Hire and fire new people
● Structuring and maintaining finance reporting and compliance procedures and managerial
reporting

May 2018 – May Operations system manager .US Legacy. USA
2019
● Business process analysis;
● Accept and dispatch maintenance requests from home leasing companies and homeowners.
● Schedule service appointments with residents;
● Make courtesy calls to residents to reconfirm our scheduled appointments;
● Maintain high compliance to dispatch standard operating procedures.;
● Direct and monitor daily assignments; assign work and schedule technicians to ensure all
maintenance requests are dispatched in a timely fashion;
● Handle customer concerns and requests for information in an expeditious and professional manner
● Update information in the computerised work order management software programs - Interact and
cooperate with clients and colleagues from the US office on the daily US;
January 2019 – Self-employed part time. Real Estate. Kyiv Ukraine
March 2020
● Handle emails / calls to residents to reconfirm our scheduled appointments;
● Signing contracts.
● Taking care of all the properties in downtown Kyiv.
● Direct and monitor daily assignments, assign work and control of the check in / check out for
tenants.
● Handle customer concerns and requests for information in a professional manner. Cooperate with
employers and clients on a daily basis.

March 2014 – Co-founder Manager . vvs-showroom.com Ukraine Dubai Egypt
present ● LLaunched own brand -Exclusive jewellery, clothes and bags
● Formed the company and set up workflow
● Social Media Marketing and targeting for Instagram, Fb
● Developing Website through sites constructors
● Displaying product on varied platforms like Etsy, Rosetka, Kasta, Epicentre
● Utilised modelling experience and network to develop marketing campaigns
● Managed a team and all areas of running a small-scale enterprise.

October – Admin . World Boxing Council (WBC) WBC Convention. Kyiv Ukraine
November 20181
● Have a Certificate of WBC Convention 2018
● Was helping in organising the event itself
● Working as a representative and meeting all the famous Boxers and Guests and providing them
everything needed with accommodation for the time being.

May 2014 – July 2016 Event Manager Sales CEO . Zaghloul Holdings .zaghloulholdings.com Cairo Egypt
● Event planning, design and production within time limits;
● Working with clients to identify their needs and ensure customer satisfaction;
● Organising facilities and details such as decor, catering, entertainment, transportation, - Reading,
monitoring and responding to the manager's email
● Answering calls and liaising with clients competently
● Preliminary drafting of correspondence on the manager's behalf, - Delegating work in the manager's
absence
● Diary management
● Planning and organising meetings, - Organising complex travel
● Planning and organising events

October 2011 –
September 2013 Sales Marketing Team Leader . Automotive Holdings Kyiv Ukraine

● Achieve overall store sales goals and service objectives
● Manage and grow commercial customer relationships/sales, including building and holding team
accountable to executing customer action plans
● Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of
store team members
● Coach all team members to deliver on customer expectations
● Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and
completion, safety, open/close duties)
● Ability to lead change management
● Develop a strategy the team will use to reach its goal
● Provide any training that team members need
 ● Listen to team members' feedback
● Monitor team members' participation to ensure the training they are being provided is being put
into use, and also to see if any additional training is needed
● Manage the flow of day-to-day operations

EDUCATION

2007 - 2013 Kiev National University, M.P.Dragomanova, Ukraine Kyiv
Masters degree in Psychology, Sociology and Management
2007 - 2010 American English Center

2018 Cambridge English Centre

2019 IELTS Certificate

2020 University of Pennsylvania

● Launching Project;
● Growth Strategies;
● Financing and Profitability;
● SEO, SEM , Digital Marketing;

2020 University of Colorado Boulder

● Advanced Business Analytics

2023 GoIT School Project Manager Diploma

2024 SMM 4.0
Target 4.0

LANGUAGE SKILLS

English - B2-C1;
Russian and Ukrainian- Native or Bilingual Proficiency;
Egyptian - A2-B1
Italian - A2 - in progress

OTHER SKILLS AND EXPERTISE

Yoga Trainer Diploma
Theta Healing International Diploma
Meditation Diploma
Have graduated ‘Ellite Model School
Professional model, with licensed agency and professional credentials
International work experience across multiple sectors - Ukraine, Egypt, Greece, Spain, Italy, China,2008-201 USA ( LA, Miami,
San Diego, Orlando 2017)