Виктория

__________
Viktoriia Koltsova
Vienna, Austria [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
Languages: English – Advanced | German – B1–B2 |

Profile
Manager with 15+ years of experience in retail, fashion and commercial operations.
Strong expertise in process mapping, documentation and implementation of operational standards, checklists and cross-functional workflows.
Experienced in translating management decisions into clear, structured and executable processes, partnering with department heads and ensuring standards are followed in daily operations. Strong system thinking, attention to detail and accountability for results. Experience with SAP / ERP.
CORE COMPETENCIES
Hard Skills
• Business process description & structuring
• Development of standards, instructions & checklists
• Control of standards relevance and actual usage
• Operational process implementation & improvement
• Cross-functional collaboration with department heads
• ERP / SAP (procurement, logistics, warehouse processes)
• KPI monitoring, operational control & feedback to management
Soft Skills
• System thinking
• Structured and logical approach
• Ability to explain complex things in simple terms
• High responsibility for results
• Attention to detail and consistency
PROFESSIONAL EXPERIENCE
Rodina Energy/Austria, Vienna/ construction of solar stations Jan 2024 – cur.moment Warehouse Manager (purchase, logistics&warehouse operations)
• Manage procurement and purchasing of technical and non-production materials, including construction, electrical and tooling components, developed and implemented internal standards for suppliers and internal teams
• Documented procurement, logistics and warehouse processes (request → purchase → delivery → invoicing)
• Ensured compliance with established processes and documentation accuracy
• Negotiate pricing, payment terms and contracts with Austrian and German suppliers
• Conduct cost analysis and identify savings opportunities while ensuring supply continuity
• Coordinate logistics, transport and warehouse operations (300 m²) across Austria and Slovakia
• Collaborate closely with Finance on invoicing, documentation and payment flows
• Support project teams with purchasing insights and early-stage cost planning

PREVIOUS PROFESSIONAL EXPERIENCE in UKRAINE:

Mandarin Plaza Group — Building Mall (DIY, B2B sales of construction materials) 11/2020 – 02/2022 Head of Buying of Household & Textile & Gifts & NY products
Deputy Commercial Director
• Led buying and assortment strategy for a large-scale multichannel DIY retail project
• Managed procurement of technical and consumer product categories with strong focus on margin, stock rotation and availability
• Developed and implemented procurement standards, OTB frameworks and contract templates, partnered with department heads to align processes and responsibilities
• Negotiated commercial terms with key suppliers across Ukraine and the EU
• Actively participated in SAP/ERP implementation for procurement and logistics modules
• Built assortment strategies based on customer demand, space planning and capacity requirements
• Led B2B sales direction including tenders and commercial proposals (projects up to EUR 1M+)
• Provided operational feedback and improvement initiatives to top management

LLC “Puma-Ukraine”
10/2019 – 11/2020 Head of wholesale department
• Managed standardized wholesale business with ~30 key accounts nationwide
• Led seasonal pre-order campaigns, exceeding sales and revenue targets
• Negotiated seasonal orders, pricing and delivery schedules with wholesale partners
• Optimized sell-through, free-stock sales and accounts receivable
• Conducted Head office audits and ensured compliance with brand standards
• Worked cross-functionally with Marketing on activations and sell-out initiatives
• Monitored execution quality and provided structured feedback
LC MD Fashion, Ukraine (the hugest fashion local operator with Tommy Hilfiger, Gant, Pepe Jeans, Oodji, Diesel, Walker, Under Armour etc.)
01/2017 – 01/2019Head of Buying
• Led buying and merchandising for 10 international fashion & sports brands (including Under Armour)
• Built and managed standardized buying and assortment planning process, managed OTB planning, procurement budgets and P&L performance
• Negotiated market entry and direct sourcing agreements with global brands (head of working group for Under Armour market entering negotiations)
• Managed procurement budgets, stock planning, performance analysis. Worked closely with top management on strategy execution. Analysed weekly, monthly and quarterly sales performance and KPIs
• Built, trained and managed a team of 30+ across buying, retail and marketing and ensured consistency in operations

LLC Epicentr K, a chain of DIY stores / Intersport Ukraine
05/2012 – 01/2017 Procurement Head/Head of Intersport
• Drove turnover growth from EUR ~0.5M to EUR ~8M annually
• Opened and scaled Intersport shop-in-shop and standalone formats (8 stores, 500–3,000 sqm)
• Developed and led merchandising and operational guidelines, planograms, standards and space optimization strategies, scaled standardized processes across 25+ stores
• Developed private label sports brand (30+ suppliers), increasing private label share by 40%
• Managed supplier portfolio of 70+ international and local brands, structured supplier management and internal workflows
• Collaborated with Marketing on promotional planning, achieving +30% sales uplift during campaigns
• Built and led a high-performing buying and category management team

Metro Cash & Carry Ukraine
01/2007 – 05/2012 Procurement Manager (Non-Food / Sports Category)
• Managed annual buying budget of up to EUR 15M
• Developed and executed category strategy delivering top turnover and margin results
• Led international sourcing (China, Hong Kong, Indonesia)
• Developed private label sports assortment, increasing Own brand share by 20%
• Negotiated commercial, financial and marketing conditions with global sports brands
• Improved stock rotation and reduced aged inventory (old stock in 2010 was 10%, in 2011 was 13%),
• Developed merchandising rules and planograms to optimize availability and profitability

Adidas Ukraine
2002 – 2004 Store Manager – Flagship Stores
• Managed operations of the first adidas retail store in Ukraine; promoted within one year to manage 2 flagship stores
• Delivered the highest turnover among all adidas retail stores during tenure (USD 1M annual turnover per store)
• Ensured product availability, visual merchandising standards and preparation for seasonal pre-order sessions
• Implemented loss-prevention measures, achieving write-offs of only 0.1% of monthly turnover
• Recruited, trained and developed retail teams; built strong talent pipeline (12 employees promoted to Store Directors, 3 to Regional Managers)
• Oversaw regional store performance (sales targets, staffing, stock availability, presentation)
• Worked closely with adidas HQ retail management and participated in adidas HO training programs
Education & Training
• Bachelor’s Degree, Industry Management – State Economical University, Kiev, Ukraine (2002) - the diploma is recognized in Austria in 2024
• Trainings: 3-month training program at adidas HO + in 4 adidas concept stores, Moscow, Russia (2002), Negotiation Skills, Metro House of Training, France (2009); Assortment Building, Metro, France (2008), Intersport HO, Bern, Switzerland (2016);
• German Courses B1-B2 at DeutschOthek / LcL-Institut, Vienna
• Certified Accountant Training, BMD / B² Das Bildungszentrum, Vienna (2023)
• Buchhaltung Praxis 1,2 at WifiWien.at (2025)