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Igor Vasyliev
Date of Birth: July 22, 1993
Place of registration: Mykolaiv, Ukraine

Education
Mykolaiv collage of transport (2010 – 2014)
Electrician, junior specialist.

Work Experience
Technical support agent (2020 - 2023)
ABOUT ME Technical Support Agent at Deluxe corporation. First level of
support for Deluxe employees and clients via phone calls,
I am a self-motivated individual with emails and chats.
strong communication skills and a
commitment to professional growth. Technical support agent (2018 - 2020)
Known for my punctuality and Technical Support Agent at SE Health Organization.
responsibility, I am dedicated to Providing support and assistance to a company’s employees
maintaining a high standard of work configuring their mobile and desktop devices, managing
and continuously improving my network setting, etc.
abilities. I am a quick learner who
adapts well to new challenges, Truck dispatcher (2017 – 2018)
demonstrating stress resistance and • Communicating with facility owners to plan product
reliability in demanding situations. pickup and delivery;
• Negotiating with brokers for the best possible
rate/price;
• Ensuring all aspects are discussed and considered, to
Skills •
eliminate any risks during transport.
Planning routes for efficiency and timely arrival;
• Solving arising problems such as product damage, truck
Communication: malfunctioning, driver’s late arrival, etc.
Responsibility:
Sales manager (2013 – 2016)
Problem solving: Sales manager at the local auto store specializing in selling car
Multitasking: parts as well as installing, repairing and maintaining
automobile electronic equipment and accessories.
Attention to details:
Administrating adjacent online store, which included
MS Office: consulting with clients, shipping products and manage
website content.
Google Suit:
Professional skills
- Great experience in B2B and B2C commercial communications;
- Strong communication and negotiation skills;
- Solid knowledge of Microsoft and MacOS troubleshoot process;
- Establishing and maintaining LAN and WAN networks;
- Setting up Peer-To-Peer and Clinet/Server networks;
- Understanding of main internet protocols such as TCP/IP, FTP, SMPT,
POP3 and ports;
- Working with ActiveDirectory User Policy Groups;
- Managing Firewall settings;
- Installing and maintaining Remote Workplace environment software
such as Citrix Workspace and Workspot;
- Basic knowledge of Front-End Development instruments (html5, css3,
JavaScript);
- Basic knowledge of programming for iOS (Swift, ObjectiveC);
- Possession of main terminal commands, that are commonly used to
troubleshoot internet connectivity;
- Basic understanding of SEO optimization.
- Working with tickets systems such as Jira, ServiceNow, FreshDesk;

Github projects page:
https://github.com/igorprestolov/myProjects

Contact Details:
Tel: [open contact info](look above in the "contact info" section)
Telegram: https://t.me/igorprestolov237
Email: [open contact info](look above in the "contact info" section)