Вакансия от 02.12.2016

Contact Center Specialist with knowledge of Serbian

Adecco    Агентство
Вид занятости:
полная занятость, готовы взять студента
неоконченное высшее образование

Описание вакансии

Are you ready to join a multinational company and a dynamic team for great achievements? Do you like unique challenges and experiences? Do you want to use professional competencies and skills? Our Client, a multinational Company, offers an attractive and dynamic international working environment with constant opportunities for development, reflecting our conviction that people are our most important asset, announces the vacant position:

Contact Center Specialist with knowledge of Serbian

Main Responsibilities:

• Respond to customer inquiries

• Answer phone calls and business letters professionally

• Research required information using available resources

• Handle and resolve customer complaints

• Process orders, forms and applications

• Identify and escalate priority issues

• Follow up customer calls where necessary

Education and Experience

• Degree in Finance/Accounting or Philology will be a plus

• Computer literacy

• Fluent knowledge of Serbian

• Knowledge of customer service principles and practices

• Six months or more experience in a call center environment will be a plus

• Good data entry/keyboard skills

• Knowledge of administration and clerical processes

Key Competencies

  • Verbal and written communication skills
  • Listening skills
  • Problem analysis
  • Problem solving
  • Customer service orientation
  • Attention to details

We offer you:

  • Official employment
  • Competitive remuneration package
  • Medical insurance
  • Possibility to grow, develop and gain new experience
  • Dynamic environment and friendly team

Office location — Lviv

We consider candidates with special needs (disability).

If you have a desire to work in a dynamic team that combines different cultures, among interesting people and highly qualified experts and would like to evolve in an international environment with challenges, then send your CV to: [отправить резюме]

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