Вакансія від 14 січня 2019

Customer Support Manager

Компанія:
G5 Entertainment  VIP 
IT; 250–1000 співробітників
Місто:
Харків
Вид зайнятості:
повна зайнятість
Вимоги:
досвід роботи від 1 року, вища освіта

Опис вакансії

We are looking for a bright and motivated individual, who has an interest in communicating and problem-solving.

Position requirements:

  • Upper-intermediate/advanced level of English is a must;
  • Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English;
  • Confident PC user. Good knowledge of MS Office;
  • Basic knowledge of HTML, Facebook, Twitter;
  • Excellent communication skills;
  • Be responsible, patient and self-motivated.

Additional advantages when applying to the position:

  • Education in the field of PR and Communication;
  • Experience in casual gaming.

Responsibilities:

  • Delivering support to customers by providing information in response to inquiries via helpdesk;
  • Monitoring customer complaints and store reviews. Answering customer complaints at the app stores;
  • Creating FAQs and user guidelines. Posting them to company’s website and helpdesk;
  • Processing customer feedback and escalating issues that require further investigation.

What we offer:

  • Cozy and roomy office space near Ploschad Vosstaniya metro station;
  • Full-time position, flexible work schedule;
  • Formal employment, full social package;
  • Job interview-based salary;
  • Friendly team members and open-to-everyone working environment;
  • English language courses;
  • Gym and fitness classes for employee.

Should your experience and qualifications meet the requirements of the job opening, you can expect a call from our Hiring Department within 14 days. If you do not hear from us within the said time, we may not be able to offer you a job opportunity right now. However, we will keep your resume on file and contact you as soon as the opportunity arises.We are looking for a bright and motivated individual, who has an interest in communicating and problem-solving.


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