Вакансия от 15.11.2017  

Technical Specialist (Support Representative)

Вид занятости:
полная занятость, готовы взять студента
Опыт работы от 1 года

Описание вакансии

Technical Specialist — Support Representative

This is an entry level opportunity where we provide you with the training necessary to become an XBertwithin the technical support team! Nextiva Technical Specialists are technical geniuses who are passionate about technology, networking, and thrive in an environment where they are constantly learning new things. They enjoy maintaining relationships with clients by providing amazing service. Technical Specialists make it their goal to find the «why» when a customer has a concern, and are quick in finding an appropriate solution. Upon graduation of training, Technical Specialists are truly experts in the Nextiva platform, and are looking to create the best possible customer experience, while taking the time to learn and grow their own professional career within the company.

Here’s a bit more about the Technical Specialist- https://nextiva-1.wistia.com/medias/e76600wmvs

Daily Responsibilities of a Technical Specialist:

  • Assisting new customers with initial set up of their phone system accounts
  • Configuring Nextiva’s unified communications product features
  • Critically think through and troubleshoot business networks
  • Accurately answer a variety of technical questions about Nextiva’s services
  • Provide each customer with an «Amazing Service» experience through phone, email and online chat within a timely manner
  • Notate tickets thoroughly and properly in Nextiva’s CRM
  • Maintain, organize and complete all tickets in the Technical Support Callback queue daily.
  • Answer customer questions via Nextiva Online Chat Support.
  • Work to meet and exceed a set of daily metrics
  • Manage difficult customer interactions

What you need to be successful in this role:

Self-Motivation — Great Communication — Technical Aptitude — Strong Work Ethic — Sense of Urgency — Accountability — Attention to Detail — Coachable — Emotional Intelligence — Ability to Learn — Critical Thinking — Positive & Professional Attitude


Position Requirements:

  • A positive and flexible attitude for working in a fast-paced team across various functions
  • Must have a commitment to supporting customers' success with Nextiva’s services
  • Possess a passion for learning and instituting industry-leading support tactics and best practice
  • Ability to grasp technical concepts quickly and explain them to others
  • Ability to consistently meet and exceed key performance indicators
  • Strong work ethic and ability to thrive in a fast-paced environment
  • Ability to walk customers through troubleshooting process
  • Prior experience working at a help desk or in a customer service/tech support call center is a plus
  • Prior experience working with large unified communications platforms is a plus
  • Proficient in MS office applications and experience with CRM a plus
  • Excellent verbal and written communication skills
  • Schedule flexibility
  • VoIP experience a plus

Company Benefits

  • Competitive salary
  • Friendly team
  • Comfortable work environment
  • Medical insurance included after trial period
  • Lessons with native speaker twice a week
  • Sandwich Fridays
  • Tasty coffee and cookies for free!
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