Edelweiss Management Consulting
Вакансия от 30.11.2016

Customer Service & Key Account Specialist (logistics) в Киев

Edelweiss Management Consulting    Агентство
Контактное лицо:
8 067 230 27 93
Киев, ищем в Вишневом
Вид занятости:
полная занятость
Опыт работы от 2 лет, высшее образование

Описание вакансии

Due to the rapid development, our Client, the leading logistics company in automotive segment is searching for Customer Service & Key Account Specialist.

Goals for the position:

Responsible for customer service care of key customers for international, domestics and warehousing services, running commercial negotiations, reporting, KPI’s, operational support as well as building long-lasting business relations with customers.

Requirements towards perfect candidate:

• Minimum 3 years of experience gained customer service in logistics

• Experience in running client negotiations

• Good knowledge of automotive and/or transport and logistics market in Ukraine

• Advanced MS Office user (Excel, PP)

• High interpersonal and presentation skills

• Engagement, good work organization and goal-orientation

• Good command of English in writing and speech will be an advantage

• Driving license

Range of duties:

• Daily customer support of client’s requests (orders, delivery status, reports, KPI’s, claims etc.)

• Monitor sales and profit for each customer, monthly invoicing;

• Create, negotiate and close commercial agreements;

• Debts and claims control;

• Key interface between the customer and all other internal departments;

• Focusing on growth and developing existing clients, together with generating new business;

• Proactively assesse, clarify, and validate customer needs on ongoing basis;

• Conduct market analysis and evaluate competitor’s practices and market status;

• Cooperate with internal company departments (forwarding, operational, finance departments);

• Monitoring and analysis of margins and service quality concerning clients;

• Make reports on weekly, monthly basis;

• Doc-flow management

Company proposes:

• Official employment, possibility of career and professional growth, excellent team

• Medical insurance

• Compensation package: lap-top, mobile phone

• Competitive salary

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