Вакансия от 17.02.2017

Customer Support representative

От 8000 + премия

Компания:
Кол Групп Консалтінг, ТОВ   
Контактное лицо:
Ирина
Телефон:
+380933447437
Город:
Киев
Вид занятости:
полная занятость
Требования:
Опыт работы от 1 года

Описание вакансии

Dynamically developing company that provides consulting and back up services. We are looking for energetic, optimistic support representatives that can work in a dynamically changing environment.

Requirements:

  1. Ability to speak & write on a high level in English and Russian, German is an advantage.
  2. Knowledge of customer service skills and etiquette, previous experience in customer service at least 1 year.
  3. Advanced user of PC, knowledge of Microsoft Office, Excel, Word, Skype, etc.
  4. Ability to work under pressure.
  5. Sound judgment and ability to work under little supervision.
  6. Excellent interpersonal and communicational skills, optimistic and energetic approach.
  7. Fast typewriting.
  8. Flexible and willing to work morning/evening/night shifts.

Key responsibilities:

  1. Providing customer service via email, chat, Skype, etc.
  2. Identifying problems, researching and providing answers to the customers, guiding them through corrective steps.
  3. Interacting and coordinating with other departments to resolve customers' issues.
  4. Monitoring compliance and documents.
  5. Improving system performance by giving feedback on working principles.

We offer:

  1. Constant education and experience exchange.
  2. Official employment, social package.
  3. Young, friendly and highly professional team.
  4. Salary from 8000 UAH
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