OtelMS

Вакансія від 17 вересня 2020

Account manager (Hindi, english)

10 000 грн
Salary+bonus

OtelMS
IT; 50–250 співробітників

Київ

Татьяна
Показати телефон

Повна зайнятість, готові взяти студента. Досвід роботи від 1 року. Вища освіта.

Опис вакансії

If you are reading this job description with a dictionary, or using a translation engine, this job is not for you.

Skills /Competence:

  • ​Highly proficient in spoken and written English and Hindi (Proficient user, English B1-C1, Hindi B1-C1) is mandatory
  • The ability to abide by strict time scales.
  • Excellent interpersonal, communication, customer service, and influencing skills, communicating clearly.
  • Customer Service experience with native speaking customers is not necessary but preferable.
  • You must be an experienced user in Word/Excel/Google Docs.

Requirements:

  • ​Your age is 19 or older.
  • You are a fast learner and open-minded person
  • You have a pleasant voice and no strong accent

Key Responsibilities:

  • ​To be the first point of contact for all customer feedback, both written and verbal
  • To handle such feedback by providing prompt and professional replies
  • To create a range of standard letters, to enable an easily personalized reply, to help ensure target response times are met
  • To keep up to date with all products' characteristic
  • To translate and to manage the knowledgebase for customers and co-workers
  • To host online meetings, such as trainings, and account settings
  • To take further action on customers' feedback, where appropriate
  • To carry out analysis of customer feedback
  • To report to your line manager
  • To apply for this job:

Tell us about yourself in 5 short sentences.

The probation period is one month.

If you are sure that all above is about you, and you want to become a part of our team, do not hesitate to send your CV.


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