Вакансия от 08.12.2017  

Systems technical support engineer


Alfa-consult S.A. 
Вид занятости:
полная занятость, удаленная работа, готовы взять студента
Опыт работы от 2 лет, неоконченное высшее образование

Описание вакансии

Systems technical support engineer


Systems technical support engineer provides networking and system support for number of customers, running production infrastructure based on virtualized equipment based on VMWare and Microsoft/Linux guests, including clustered environment. Support is done by performing proactive routines that ensure service impacts are avoided. He/she also interacts with customers and peers in Operations to facilitate effective handling of service requests and application related issues. The position is full time, working in multicultural international team environment. Designated for teleworker employees, meaning work-from-home schedule.


Responsibilities include, but are not limited to:

  • Operating systems and application Maintenance and Operational Support, involving proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. Providing root cause analysis and taking corrective actions including re-configuration and software upgrades;
  • Incident, Change Management and Service Requests processing using ITIL based tool. This will include capturing customer interactions in writing including investigation, troubleshooting, and resolution of issues.
  • Interaction with 1st line support field team to arrange resources for remote support. Work with service account representatives;
  • Creating and maintaining project related documentation as it relates to application configuration, network and system diagrams and processes in cooperation with support team;
  • Working closely with the customer and peers to resolve complex system-level problems or on multiple platforms (UNIX, Windows Server) as well as respective applications.
  • Investigating, diagnosing, and analyzing technically difficult and/or sensitive problems. These include OS panics, system hangs, data and file system corruption, and network problems on *NIX based and/or Windows Server systems;
  • Operating virtualization support layer, as: virtual and physical networking, storage and related infrastructure;
  • Participate in system design changes and refreshments as active member of the team developing and implementing recommendations;
  • Work in non-standard shifts or/and on-call support outside of business hours, depending on the assigned project;

Required Qualifications:

  • Bachelors of Science in technical discipline, or equivalent work experience;
  • Good English communication skills needed to transfer information and collaborate with team members. Strong written is a must;
  • Microsoft Certified Professional (MCP) or higher or relevant work experience;
  • At least one year of experience working with Microsoft Domain infrastructure and services;
  • At least one year of experience operating *NIX operating systems and services;
  • Hands on experience with server/OS configuration, including any *NIX shell and Microsoft Power Shell;
  • Scripting experience (e.g. Python, Perl) or any programming language skills;
  • Knowledge of storage technologies, including network based (SCSI, SAN, iSCSI, etc.)
  • Ability to work with required system tools to present support information for higher level support (kernel dumps, logs, tcpdump, Wireshark, etc)
  • Knowledge of core internet technologies including, but not limited to DNS, SMTP, FTP, SSL/Certs and HTTP;
  • Experience with VMWare or building virtual network appliances on alternative platform;
  • Strong problem solving skills and an aptitude to learn new technologies rapidly;
  • Ability to work independently and in a team environment;
  • High speed stable internet connection at home office location;

Preferred Qualifications:

  • Red Hat Certified System Administrator (RHCSA) or equivalent hands on experience;
  • Ability for self-education and desire to pursue production certification required by position;
  • Experience with networking protocols and technologies, including: TCP/IP, layer 2 switching protocols, link aggregation and IP routing protocols including dynamic once;
  • Russian or French language is a strong plus but not required, both verbal and written communication skills.
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