Вакансия от 19 января 2018

Customer Service Agent

По результатам собеседования

Вид занятости:
полная занятость
Опыт работы от 1 года

Описание вакансии

SMTP is one of the early pioneers of cloud-based email services and is now part of J2 Global Inc. and Campaigner Email Marketing.From sophisticated email automation to cost-effective email infrastructure and relay solutions, we operate globally. The first company to offer web-based email as enterprise software and provide highly reliable delivery for large commercial senders, has a long history of innovation. SMTP’s ability to help large scale senders reach the inbox effectively is legendary. All of our solutions are backed with our top-line email delivery technology.


  • Provide service and support to customers through phone software, chat application and e-mails
  • Handle customer inquiries, concerns, and requests about products and services
  • Identify, research and resolve technical hardware and software issues through communication with technical departments using task tracking systems
  • Accurately process and make call logs
  • Follow up and make scheduled callbacks to customers
  • Follow standard processes and procedures


  • English language proficiency in speaking, typing and listening
  • Knowledge of proper phone and e-mail etiquette
  • Knowledge of customer service principles and practices
  • Excellent communication skills and clear diction
  • Experience of using mail applications that work with SMTP protocol (Outlook, Mozilla Thunderbird, etc.)
  • Experience of using CRM and task tracking systems (SalesForce, Jira, etc.)
  • Experience in troubleshooting and logs reading

We offer:

  • Competitive salary
  • Full tax coverage
  • Free parking at the office (Tairova)
  • Company laptop
  • English lessons at the office
  • Professional development and career enhancement
  • Flexible working and vacation schedules
  • Unlimited snacks, tea and coffee at the office
  • Occasional team building events

If you are interested in applying for this role, please send your resume to [отправить резюме].

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