The European Union Advisory Mission for Civilian Security Sector Reform-Ukraine (EUAM-Ukraine)
Вакансия от 08.12.2017

CIS Officer (Telephony and Unified Communications, UALS 76)

The European Union Advisory Mission for Civilian Security Sector Reform-Ukraine (EUAM-Ukraine)   
Вид занятости:
полная занятость
Опыт работы от 5 лет, высшее образование

Описание вакансии

The CIS Officer (Telephony and Unified Communications) reports to the International CIS Officer-Communications. As part of the CIS Unit team, s/he will contribute to the efficient and effective running of the Unit tasks with a focus on developing and maintaining voice-over-IP telephony services, video communication services, and the development and maintenance of the unified communication services platform.

Duties and Responsibilities

The CIS Officer (Telephony and Unified Communications) will be required, in accordance with the EUAM Mandate, Code of Conduct and the General Service Conditions for Locally Contracted Staff Employed by EUAM Ukraine, Serving in Ukraine, to perform the following tasks:

  • Assist to design, install, configure, manage, and maintain the Telephony & Unified Communications (T&UC) services platform and infrastructure;
  • Assist in analyzing, identifying and resolving T&UC problems;
  • Provide reports of executed tasks and status of T&UC services to his/her supervisors and give recommendations where needed;
  • Assist in the technical requirements gathering, planning, procurement, commissioning, upgrades, maintenance and support of the T&UC services and their components;
  • Assist to develop and maintain systems to monitor and control the T&UC services and their components as required, and to develop documentation about T&UC network and services configuration;
  • Oversee and provide all levels of technical support to ensure the prompt resolution of T&UC service incidents and service requests;
  • Undertake small to medium-sized communication projects as instructed by the international CIS Officer (Communications);
  • Perform any other duties related to his/her assignment.

Qualifications and experience

Eligibility criteria:

  • Enjoy full civil rights and do not have criminal record;
  • Be in possession of Ukrainian citizenship and/or of a (still) valid residence and work permits according to Ukrainian laws;
  • Have fulfilled any obligations imposed on him/her by the laws concerning military service;
  • Successful completion of a full course of university studies attested by a degree in Information Technology and/or equivalent technical specialization studies in the field of Communication Technology, where the normal duration in the country awarded is three (3) years or more and attested by a diploma;
  • After having obtained the university degree, at least five (5) years of proven full time relevant professional experience in Information and Communication Technology of which three (3) years in implementing and supporting IP telephony and/or unified communications solutions.

Essential criteria:

  • Be physically fit to perform the duties relating to the post;
  • Excellent communication skills in English, Ukrainian and Russian;
  • Very good knowledge of voice/video codecs, SIP / H.323 and TCP/IP protocols and their application;
  • Good knowledge and/or experience with VoIP PBX, Session Border Controller (SBC), Video Tele Conference / Videoconferencing (VTC) technologies and integration of IP-based communication services;
  • Good computer skills in Microsoft Office applications (Excel, Word, Power Point);
  • Ability to establish and maintain effective working relations as a team member in a multi-cultural, multi-ethnic environment;
  • Good interpersonal and communication skills, ability to communicate effectively verbally and in writing;
  • Ability to prioritize and manage a high workload exceptionally.

Additional advantageous assets:

  • Knowledge and/or experience with Microsoft Skype-for-Business 2015 (or Microsoft Lync 2013) configuration and administration for IP-video and IP-voice services;
  • Knowledge and/or experience with AudioCodes products;
  • Knowledge and/or experience with Polycom products;
  • Knowledge and/or experience with ITSP (Internet Telephony Service Provider);
  • Knowledge and/or experience with routers, switches, LAN and WAN;
  • Professional experience in an EU and/or international environment;
  • Experience of working in an intercultural environment, with respect for diversity.

Personality assets:

  • Have strong sense of initiative, responsibility and autonomy;
  • Ability to build productive and cooperative working relationships with other staff members;
  • Ability to work methodically, accurately and with attention to details as well as to tight deadlines;
  • Used to work on a multitude of activities at the same time and with limited supervision;
  • Ability to work independently and harmoniously with colleagues and as part of a team, with respect to diversity;
  • Punctuality, commitment to quality, ability to perform under stress, attention to detail, solid work ethics, willingness to work flexible working hours and still deal helpfully and courteously with all contacts.

To apply for the position and see more details please follow the link: / — Local Vacancies

You should be informed that according to EUAM-Ukraine Local Staff Application Procedure, only the applications using the standard Application Form ( will be considered. Any other CV’s/applications, including those sent through web site or other source will not be considered.

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