Амадеус Украина, иностранное предприятие
Вакансия от 19 января 2018

Customer Support Specialist with German

Компания:
Амадеус Украина, иностранное предприятие   
Город:
Киев
Вид занятости:
полная занятость

Описание вакансии

Про проект

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Mission of Amadeus — to be the leading provider of IT solutions that enable success in the travel and tourism industry.

Currently one of its Ukrainian subsidiaries «Content Ukraine» — Amadeus Merchant Content has a vacancy of Customer Support Specialist who will be responsible for ensuring high quality delivery of services to our customers and partners.

Необхідні навички

REQUIREMENTS:· higher education· fluent in German and English· stress resistance· multi-functionality and ability to support different systems and solutions at the same time· ability to work independently and put proper priorities· commitment to customer satisfaction and delivery of the expected result within limited period of time· drive for excellence, fast learner, desire to over deliver;· advanced PC-user· readiness to work in shifts (morning and evening)

Буде плюсом

• 1+ years' experience in customer support role nice to have

Пропонуємо

COMPANY OFFERS:· financial stability· professional growth· professional training and development· comfortable working environment· inspiring and dynamically changing environment

Обов’язки

FUNCTIONAL DUTIES:· deliver first/second level of support for Amadeus Content Inn/Rail/MCP for Deutsche Bahn customers over phone, e-mail, online helpdesk and with the help of other remote tools· ensure on-call consulting to customers and partners· administer customer and user settings in the system, input amendments where needed· ensure high first contact resolution rate and fast problem-solving thanks to own experience, advanced skills and knowledge· ensure deep and comprehensive diagnosis and escalate issues with all relevant information and according to priority to further resolution groups by keeping the ownership, drive/coordinate, follow up, update incidents and report to customer until case is closed· keep communication with customer on one side and end supplier of the services on the other, meet the predefined timelines to deliver result· handle full circle of customer’s request received via different channels· deliver initial training on products under scope and further follow-up session, once requested· accomplish CS KPIs, set and agreed for the department· monitor and update end user training materials base

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