Анкор Персонал Україна

Вакансія від 16 січня 2020

IT Support Specialist

Анкор Персонал Україна · Агенція
Пошук персоналу, HR; 50–250 співробітників


Повна зайнятість. Досвід роботи від 1 року.

Опис вакансії

Международная компания с центральным офисом в Швеции ищет IT Support Specialist’a с опытом работы поддержки Microsoft Dynamics Navision

About the assignment

You will be part of the country team and you will:

  • Support the roll-out and smooth integration of Microsoft Dynamics NAV platform
  • Closely collaborate with the Developers team, company business functions and colleagues in another countries for Microsoft Dynamics NAV implementation
  • Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities.
  • Analyse, resolve and document onsite support cases in an efficient and professional manner.
  • Perform all daily tasks according to set procedures, rules and guidelines. Provide technical training to end users.
  • Maintain and ensure continuous uptime of the onsite IT infrastructure.
  • Respond to IT emergency situations in the country.
  • Contribute to the local organisation’s IT budget process when required.

Your profile

  • Experience of working within IT, particularly with the Microsoft Dynamics NAV support and/or implementation activities.
  • Understanding of the end user’s needs and general business processes.
  • Knowledge of IT service management, processes and toolsets, procedures and guidelines.
  • Understanding of standard IT policies and principles as well as information security and how to use them in the daily job tasks.
  • Knowledge of the IT infrastructure standards and technical environment.
  • Knowledge of local (country) business functions, systems, processes and regulations, and an understanding of business impact upon service requests and incidents.
  • Knowledge of the Microsoft Dynamics NAV is a must.
  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
  • Ability to be an IT ambassador by guiding end users and adapting communication to different situations and persons in a simple and user-friendly way, thereby simplifing perceived complexity and structure of IT.
  • Ability to communicate confidently and clearly in English (written and verbal).

We offer

  • Official employment.
  • Full-time employment.
  • Competitive salary.
  • Friendly community of proficient managers.International corporate culture,team buildings.

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