Nextiva

Вакансія від 23 січня 2020

Customer Service Agent (English speaking)

Nextiva
IT; 50–250 співробітників

Київ, вулиця Льва Толстого, 57.
2,2 км від центру · На мапі

Повна зайнятість.

Опис вакансії

Nextiva is an innovative US IT company providing cloud-based communication services and currently used by c.150,000 businesses.

We are a global team of 1,000+ and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Kyiv, Ukraine!

Currently we are hiring Customer Service Agents to provide technical and informational support to our rapidly growing customer base. We’ll train you on everything you need to do your job great.

Start/rocket your career with Nextiva!

Main Responsibilities:

• Solve customers' general problems, questions, or tasks via phone, email or ticket systems;

• Assist new customers with initial set up of their phone system accounts;

• Accurately answer a variety of technical questions about Nextiva’s services;

• Notate tickets thoroughly and properly in Nextiva’s CRM.

Position Requirements:

• Bachelor’s degree (students are considered);

• Advanced English (both written and oral);

• Ability to work night shifts (the shift may start from 4 till 7 pm and end from 1 till 4 am);

• Excellent multi-tasking and communication skills;

Will be a great plus:

• Experience with CRM systems;

• Understanding of VoIP technology, TCP/IP

• Technical background.

We Offer:

• Great opportunity to work in an international surrounding and combine employment with studies;

• Paid intensive training;

• Competitive salary + possibility to earn personal additional bonuses;

• Health insurance upon probation;

• Transport allowance (for night hours after 10 pm);

• Corporate English classes with native speaker;

• Career growth opportunities;

• Friendly atmosphere and professional team;

• Bonuses for referring friends (referral program);

• Free tea/coffee, cookies, season fruits, yogurts and Friday lunches.

Send your CV now and join our amazing team!


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