SupportYourApp

Вакансія від 16 січня 2020

Customer Success Manager

Fixed in USD

SupportYourApp
Телекомунікації, зв'язок; 250–1000 співробітників

Київ

Повна зайнятість. Досвід роботи від 1 року.

Опис вакансії

We are looking for an experienced Customer Success Manager to lead the team of Customer Service Representatives for a leading customer support outsourcing company. If you know how to ensure customer’s great experience when using advanced technology, and empower the team on that mission, we might be looking for YOU!

What You Will Do:

  • Lead and manage a support team
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Prepare internal and external reports on demand
  • Ensure compliance to the project’s KPIs and set goals
  • And many more :)

Requirements:

  • Proven working experience in Customer Service
  • Working knowledge of customer service software, databases and tools
  • Awareness of the industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service mindset
  • Exceptional command of English (both written and spoken)Would be a plus:
  • Experience of team management or supervision

Benefits:

  • Fixed schedule
  • State-of-the-art offices. It is considered to be the best workspace in June 2019, according to «The Village».
  • Compensation in USD (Financial and professional growth)
  • Paid intensive training and trial period
  • Great management with no bureaucracy
  • Good bonuses for referring friends (referral program)
  • SupportYourApp Medical Policy
  • Coffee, tea, candy, season fruit, and vegetables
  • Various sports events and team-building
  • Partial compensation for SportLife membership
  • Corporate Library
  • Occasional business trips

Who are we?

We are SupportYourApp, leading customer support outsourcing company. We work with 25 countries and provide BPO solutions to IT companies in 23 languages. There are amazing startups as well as leaders of the IT industry among our clients. Grab your chance to join them, and send us your CV in English pointing out your outstanding skills.

Visit our website: www.supportyourapp.com


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