Gameloft

Вакансія від 27 вересня 2020

Customer Care Agent (Evening)

Gameloft
IT; 250–1000 співробітників

Харків, проспект Незалежності, 10.
1,4 км від центру · На мапі

Повна зайнятість, дистанційна робота.

Опис вакансії

Job Description:

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Requirements:

  • Fluent level of English;
  • Upper-Intermediate or Advanced level of second language (Spanish) is a must;
  • Previous working experience in sales or PR is a plus;
  • Microsoft Office skills;
  • Excellent communication skills;
  • Aptitude for team work;
  • Excellent interpersonal relationship;
  • Be responsible and patient.

Roles and responsibilities:

  • Give Support to the customers: Identify and solve customer problems using dedicated web tools;
  • Handle and manage web tools specially made for customer support;
  • Keep a record of each case in another dedicated web tool;
  • Escalate higher problems and send them to the appropriate team when needed;
  • Notify Leads when a recurrent problem appears, to prevent further cases;
  • Be able to identify problems and create new templates for recurrent ones;
  • Be informed on promotions and information on respective countries.

Additional Information:

We are recruiting CCA for Evening Shift. Working schedule will be from 19:00 to 02:00. Taxi expenses will be covered by company on daily basis. Working days will be Monday-Friday or Wednesday-Sunday.

Benefits:

  • Join a leading global mobile and video games publisher and developer utilizing the state-of-art mobile technologies and devices;
  • Become a part of the talented international team in a friendly, creative and dynamic environment;
  • Become a true pro in the fast-growing, exciting and innovative video games industry;
  • Be proud to deliver the prestigious products winning the top rankings worldwide;
  • Enjoy the exiting life of Gameloft with corporate trips, sponsored team building and other joyful events;
  • Build up your career with dynamic promotions and world wide opportunities.

!PLEASE, SEND YOUR CVs IN ENGLISH ONLY!


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