Вакансія від 2 серпня 2020

Technical Support Specialist (English)

IT; 50–250 співробітників

Київ, вулиця Льва Толстого, 57.
2,2 км від центру · На мапі

Повна зайнятість. Досвід роботи від 1 року. Вища освіта.

Опис вакансії

Nextiva is an innovative US IT company providing cloud-based communication services that are currently used by c.150,000 businesses.

We are a global team of 1,000+ and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Kyiv, Ukraine!

Currently, we are hiring Technical Support Representatives to provide technical and informational

support to our rapidly growing customer base. We’ll train you on everything you need to do your job great.

Rocket your career with Nextiva!

Main Responsibilities:

  • Solve customers' general problems, questions or tasks via phone, email or chat;
  • Assist new customers with initial set up of their phone system accounts;
  • Accurately answer a variety of technical questions about Nextiva’s services;
  • Notate tickets thoroughly and properly in Nextiva’s CRM.

Position Requirements:

  • Bachelor’s degree (students are considered);
  • Advanced English (both written and oral);
  • 1+ years of prior experience in Customer Support or related fields
  • Technical savvy
  • Ability to work night shifts Mon-Fri (the shift may start from 5 till 7 pm and end from 1 till 4 am);
  • Excellent multi-tasking and communication skills;

Will be a great plus:

  • Technical background
  • Experience with CRM or business phone systems;
  • Understanding of VoIP technology, TCP/IP;

We Offer:

  • Great opportunity to work and build a career in international environment
  • Highly Competitive salary;
  • Health insurance upon probation;
  • Transport allowance (for night hours after 10 pm);
  • Career growth and development opportunities;
  • Continuous internal training programs;
  • Friendly atmosphere and professional team.

Send your CV now and join our amazing team!

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