Фортуна, рекрутинговое агентство

Вакансія від 19 січня 2021

Customer Care Specialist (Amadeus, Sabre)

17 000 – 28 000 грн

Фортуна, рекрутинговое агентство · Агенція
Пошук персоналу, HR; менше 10 співробітників

Київ, вулиця Ованеса Туманяна.
5,5 км від центру · На мапі

Повна зайнятість. Досвід роботи від 2 років. Вища освіта.

Опис вакансії

IT Product Company, that focused on developing travel and avia solutions is looking for Customer Care Specialist for post-sale support avia (airline tickets reissue/refunds voluntary/involuntary, ancillaries) and non-avia products (hotels)

Requirements:

  • GDS knowledge Sabre, Amadeus, Airlines direct access work experience is a must
  • Experience in post-sale support avia and non-avia products
  • Fluent English, Russian, Ukrainian languages (written&spoken)
  • Desire to work in a team environment and be a team player.
  • Working with zendesk CRM, 1C, gilboa

Job Functions:

  • Daily communication with customers (Airlines, Hotels)
  • Providing omni-channel support in English, Ukrainian and Russian
  • Working with CRM, accounting programs, reports
  • Coordination and applying to certain schedules.
  • Other duties as required by business needs or as assigned.

Working Conditions:

  • Awesome projects in a travel industry and challenging tasks
  • Positive environment and friendly team
  • Professional development (conference/ trainings/ workshops)
  • Day/night (2−3 in a month) shifts. 12 hr schedules available, Thu-Sun
  • A work place in comfortable office (m.Levoberezhnaya)
  • Competitive salary $500-$1000+
  • Corporate events

If you are interested in applying for the position, please send your cv and we will call you back for discussing all the details.

Contact person: Olga https://www.linkedin.com/in/olga-titova-26a672a7/


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