Вакансія від 10 травня 2021

Technical Support Representative (English speaking)

IT; 50–250 співробітників

Київ, вулиця Льва Толстого, 57.
2,2 км від центру · На мапі

Повна зайнятість. Досвід роботи від 1 року.

Опис вакансії

Nextiva is a business communications company dedicated to empowering organizations to manage their communications, productivity, and customer relationships on a truly unified platform.

Nextiva’s NextOS platform combines cloud phone service with video conferencing, team chat, analytics, call center management, and more.

Founded in 2006 on the principle of Amazing Service, Nextiva serves many brands we know and love, like the Buffalo Bills, Conan O’Brian, Shelby Automotive, and more.

In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. In partnering with the «Conference of Champions,» Nextiva is connecting champions in business and education with its leading communications platform.

Currently, we are hiring Technical Support Representatives to provide technical and informational

support to our rapidly growing customer base. We’ll train you on everything you need to do your job great.

Main Responsibilities:

  • Solve customers' general problems, questions or tasks via phone, email or chat;
  • Assist new customers with initial set up of their phone system accounts;
  • Accurately answer a variety of technical questions about Nextiva’s services;
  • Notate tickets thoroughly and properly in Nextiva’s CRM.

Position Requirements:

  • Bachelor’s degree (students are considered);
  • Advanced English (both written and oral);
  • 1+ years of prior experience in Customer Support or related fields
  • Technical savvy
  • Ability to work night shifts Mon-Fri (the shift may start from 5 till 7 pm and end from 1 till 4 am);
  • Excellent multi-tasking and communication skills;

Will be a great plus:

  • Technical background
  • Experience with CRM or business phone systems;
  • Understanding of VoIP technology, TCP/IP;

We Offer:

  • Great opportunity to work and build a career in international environment
  • Highly Competitive salary;
  • Health insurance upon probation;
  • Career growth and development opportunities;
  • Continuous internal training programs;
  • Friendly atmosphere and professional team.

Send your CV now and join our amazing team!

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