Customer Service Representative

We are looking for a Customer Service Representative in a full-time remote company. We have been working since 2012 in the field of sports analytics. The team consists of more than 50 people, we work remotely from different cities of Ukraine.

A Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

1. Provide day to day client support via ticketing system.
2. Manage issue tickets via Jira, communicate with the Development and Product teams to resolve these issues in a timely manner.
3. Support customers by providing helpful information, answering questions, and responding to complaint.
4. Translate advertising materials if necessary.

Working hours — Sunday to Thursday: Sunday from 10 am till 8 pm Monday from 2 pm till 9 pm Tuesday from 9 till 5 pm Wednesday from 2 pm till 9 pm Thursday from 9 till 5 pm

= 40 hours per week

Requirements:

1. High level of the English language Upper-Intermediate
2. Comfort in communicating with the customer by email
3. Fast learner and flexible for changes.
4. Highly organized and self-disciplined.
5. Able to understand clients' issues, questions and figure out the best fit solution.
6. Capable of working under pressure and handling clients with negative attitude.

Will be a plus:

1. Experience in customer service.
2. Familiar with Atlassian products.

Benefits:

1. Ability to work remotely from anywhere in the world.
2. 20 days of paid vacation and sick leave in accordance with the Labor Code of Ukraine.
3. Salary in Euro. Full accounting support and payment of taxes.
4. Opportunity to attend educational events and thematic conferences at the expense of the company.
5. Career ladder and an individual development plan, which gives a clear understanding of what needs to be done to move to a new level.