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Вакансія від 18 жовтня 2021

Support Engineer (L2, Charging System)

Київстар · VIP
Телекомунікації, зв'язок; більше 1000 співробітників

Київ, вулиця Дегтярівська, 53.
6,9 км від центру · На мапі

Повна зайнятість, дистанційна робота. Досвід роботи від 2 років.

Опис вакансії

Kyivstar is looking for a L2 Support Engineer (Charging System: DBSS Application Support) to join our team with a solid understanding of charging & billing solutions and its operations within Telecom IT operations.

Duties and responsibilities:

  • Daily L2 O&M tasks;
  • Support Incident Management and trouble ticket resolution along with L1 team;
  • Impact assessment for change request going into production;
  • Escalating of defects, problems to the Level 3 (application development and maintenance) team;
  • Perform second level of analysis and troubleshooting, escalate unresolved problems to Level 3 party suppliers (R&D), track progress of trouble tickets (TT) resolution and ensure restoration and resolution within SLA.

Preferable skills:

  • 3 years of experience in IT or Telecom;
  • Understanding, knowledge of principles and function of IP-networks (TCP-IP stack, OSI), cell networks (GSM, UMTC etc.), Telecom Business Support Systems (BSS), Charging & Billing systems (service control point: SCP, IN network);
  • Experience of working with Agile tools (Confluence, Jira);
  • Experience of working with monitoring systems (Zabbix);
  • Working knowledge in technical areas like: Linux (RedHat, CentOS), DB (MySql, Cassandra), Integrations (CAMEL, DIAMETER, SIGTRAN, CAP, web services (SOAP, REST)), Scripting (Python, bash) and Others (IN call/events flow);
  • English skills: Upper-Intermediate (oral and written);
  • Understanding of SLA concept, ITIL processes (event management, access management, request fulfillment, problem management, incident management);
  • Willingness to learn and staying up to date in the IT / Telecom Billing Domain;
  • Experience working with distributed English speaking team — as a plus;
  • Knowledge of testing tools (SOAPUI, Postman, Apache JMeter) — as a plus;
  • Experience with SCM frameworks like Chef/Puppet/Ansible is desirable — as a plus.

We offer:

  • A unique experience of working for the largest and most beloved mobile operator in Ukraine;
  • Remote work with possibility to visit the office;
  • Onboarding program which can help with fast on-line adaptation;
  • A competitive salary;
  • Annual bonus;
  • Paid sick leave and vacation;
  • Great possibilities for professional development and career growth;
  • Friendly & collaborative environment.

Working in Kyivstar (VEON Group) demands a high standard of business ethics, adherence to our legal obligations, our values and our Code of Conduct of VEON Group and supporting compliance policies and procedures. We strive to be truthful and transparent, which requires us to act ethically, honestly, and with integrity. We understand the importance of the protection of your Personal Data and are committed to using good practices in how we handle such Data. By clicking on «Apply for this job», you confirm that you have read, understood and explicitly agree to our Applicants Privacy Policy.

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