PLS Logistics Services

Вакансія від 24 червня 2022

Track and Trace Operator

PLS Logistics Services 
Транспорт, логістика; 50–250 співробітників


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Опис вакансії

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We are looking for a Track and Trace Operator for our growing Lviv team. This role will be responsible for contacting carriers to get status updates on loads for our largest customers (well-known international companies) and ensure on-time pick-up and delivery.

Summary of the essential job functions:

  • Communicate with carriers via phone and email to get updates on the load status and to ensure it is picked up/delivered on time
  • Confirm Pickups and Deliveries in the system
  • Notify appropriate parties of any issues
  • Provide 24/7 coverage which includes additional afterhours responsibilities, e.g. Carrier Management duties (setting up new carriers and insurance updates) scheduling pickups, and afterhours issues
  • Other duties as required by business needs or as assigned

Minimum Requirements

  • PC proficient (Microsoft Office preferred), good typing skills
  • Communication and organizational skills, good soft skills
  • Ability to multi-task
  • Effective problem-solving skills
  • Attention to detail
  • Advanced English level
  • Comfortable in a fast-paced, high-stress environment
  • Analytical problem solver with a passion for excellent customer service
  • Previous experience in a call-center environment will be an advantage
  • Previous experience communicating with English native-speakers will be a PLUS

Working conditions:

  • Shift-based schedule (rotating morning, evening and night shifts)
  • Paid training period
  • Free English classes (twice a week) with native speakers
  • Paid vacation
  • Modern and comfortable office
  • Ping pong table
  • Young friendly staff
  • Competitive salary USD based
  • Working according to USA rules/procedures (working US business hours, 2 weeks of vacation a year, having days off during USA Holidays and working during Ukrainian Holidays) In order to apply for this position, you should have PC/laptop and stable Internet connection.

If you consider yourself a perfect fit for this position, please send your CV in English with your salary requirements.

Only successful candidates will be contacted regarding follow up interviews.

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