Вакансія від 24 червня 2022

Contact Center Operator

Smart Solutions VIPАгенція
Пошук персоналу, HR; 50–250 співробітників

Львів

Повна зайнятість. Досвід роботи від 2 років. Вища освіта.

Вакансію зараз переглядає 1 шукач.

Відгукніться на вакансію, щоб бути серед перших!

Опис вакансії

International Humanitarian Organization is looking for a Communication Officer who will perform the tasks of the Community Contact Center Operator.

Your Responsibilities:

  • You respond to calls to understand the caller’s concerns and provide a detailed and comprehensive reply treating each caller politely and respectfully.
  • You decide whether the concerns can be addressed immediately or require referral to other departments providing all necessary support to the caller until the request is resolved.
  • You understand that some concerns/issues require confidential and sensitive treatment and behave accordingly.
  • You record the details of each call in the relevant tool timely and accurately and follow up on cases referred to other departments to ensure a feedback mechanism.
  • You provide regular briefings to sub-delegation management on main trends (eg the number of callers, main issues raised, and challenges faced by affected people), ensuring the cooperation ongoing with operational departments in view of improving transversely.
  • You carry out other communication-related tasks as requested and perform receptionist tasks like welcoming visitors, providing them with information and directing them to the appropriate staff member/department.

Your Profile:

  • You have a university degree or professional qualification in business administration, communications, public relations or another relevant field.
  • You bring about 4 years of work experience (not necessarily).
  • Your communication skills are excellent, including empathic active listening and, persuasive speaking, non-conflict interaction with people.
  • You are fluent in written and spoken Ukrainian. Your level of English is not less than В1-В2. Knowledge of Russian language is an asset.
  • Your computer skills are excellent — you are at ease with technology and bring a good knowledge of MS Office, especially advanced Excel skills.
  • You possess a strong sense of ethics, including the ability to handle confidential information appropriately.

What the company offers:

  • A 6-month fixed-term contract with the possibility of extension.
  • Official employment in accordance with Ukrainian legislation.
  • A unique and rewarding opportunity to work in a fast-paced environment in the humanitarian sector.
  • A competitive salary and benefits.
  • Office work, schedule Mon-Fri, 9.00−18.00.
  • Benefits: health insurance, internal courses, foreign language courses.
  • Training and development opportunities to strengthen and grow within the organization and your professional field.

If you feel your calling in this, then we look forward to your resume in English!)


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