Контактна інформація

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Досвід роботи

Senior Account Manager

з 04.2021 по 12.2025 (4 роки 9 місяців)
Wing Assistant, Remote (Recruiting and HR)

Led global customer success teams managing high-value enterprise accounts, achieving 83% client retention, increasing feature adoption by 20%, and reducing support requests by 15% for enterprise clients including Asana, Indeed, Glassdoor, CGM and many more.

Owned the end-to-end account management lifecycle, onboarding, adoption, renewals, and expansion, serving as a strategic advisor and primary point of contact for key stakeholders.

Drove cross-functional initiatives with Product and Engineering, leading usability improvements and A/B testing programmes that enhanced user experience and reduced customer enquiries by 20%.

Partnered with technical teams to scope and implement API integrations, contributing to a 25% increase in B2B customers and faster time-to-value during onboarding.

Leveraged customer data and insights to support revenue growth, collaborating with Sales and Marketing on targeted campaigns that increased web traffic by 40% and generated high-value leads.

Technical Account Manager

з 02.2017 по 04.2021 (4 роки 3 місяці)
Expoplatform, Remote (IT)

Leveraged AI and automation to connect 100+ event stakeholders (exhibitors, sponsors, speakers, and startups), driving a 30% increase in engagement through data-driven matchmaking and experience optimisation.

Managed budgets and funding operations for 15+ event initiatives annually, delivered 10 high-impact networking activations, and introduced collaboration metrics that improved partner engagement tracking and execution efficiency by 20%.

Served as the technical and strategic liaison between clients and internal teams, leading requirement-gathering calls, translating event goals into platform capabilities, and proactively mitigating integration and workflow risks.

Maintained structured account documentation in HubSpot and Salesforce, and led A/B testing on key platform features to ensure alignment with client objectives and user experience standards.

Led end-to-end project coordination across multiple virtual and hybrid events, using Trello, Asana, and Jira to manage timelines, stakeholders, and real-time support, ensuring seamless event delivery.

Senior Sales Manager

з 12.2015 по 01.2017 (1 рік 2 місяці)
Avatrade Marketplace, Remote (Auto business and auto service)

Drove $5M+ in sales by acquiring new clients, nurturing qualified leads, and managing accounts to support sustained revenue growth and long-term customer value.

Led onboarding optimisation initiatives by designing structured checklists, feedback loops, and guided workflows, increasing user task completion by 15% and improving time-to-value.

Used data and behavioural analytics to refine onboarding journeys, improve engagement, and inform product and customer success decisions.

Implemented segmented onboarding strategies tailored to user profiles, resulting in a 15% increase in conversion rates and stronger early-stage adoption.

Owned quality assurance and product rollout execution, reducing customer complaints by 15% and ensuring smooth launches of new in-app features with minimal disruption.

Project Manager/ Quality Assurance Specialist

з 04.2013 по 08.2015 (2 роки 5 місяців)
Marathonfotos, Other countries (Beauty, fitness, sports)

Led cross-functional project execution using platforms such as Google Workspace, Slack, HubSpot, Zoom, Calendly, Jotform, and Zapier to coordinate teams, standardise workflows, and ensure clear, timely client communication.

Managed content and onboarding projects end-to-end, applying user-centric design principles to deliver brand-aligned, localised in-app experiences for international users.

Planned and executed growth initiatives across Google Ads, Meta Ads, and LinkedIn, driving a 40% increase in web traffic and a consistent pipeline of Product Qualified Leads (PQLs).

Applied data analysis and quality benchmarks to lead continuous improvement initiatives, refining customer support processes and ensuring adherence to performance and service standards.

Acted as the technical project liaison, guiding design and development teams on API-based feature customisation and third-party integrations, improving system efficiency and client engagement while staying aligned with evolving product releases and CRM capabilities.

Освіта

Enugu state University of Science and Technology

Business Administration, Kyiv
Вища, з 2013 по 2019 (6 років)

Додаткова освіта та сертифікати

Salesforce administration

05-2020

Знання і навички

• Feedback Integration
• Product Adoption Optimization
• Product Roadmap Alignment
• A/B testing
• Technical Proficiency
• In-app Onboarding
• Stripe
• Process Improvement
• API Integration
• Salesforce CRM Analytics
• Salesforce CRM
• Zendesk
• Marketing
• B2C support
• Microsoft project
• Microsoft word
• Help Scout
• HubSpot
• Jira
• Churnzero
• Freshdesk
• Microsoft office
• Slack
• Partnership Management
• Strategic Pipeline Management
• B2B prospecting
• Implementation of the KPI system
• Sales Navigator
• SalesLoft
• LeadIQ
• Sales forecasting
• Sales planning
• Management of CRM

Знання мов

Англійська — вільно