Михайло

Mykhailo
Shatura
Summary
System administrator with 3+ years of experience in
managing network technologies. Furthermore, 5 years of
experience in repairing, troubleshooting and servicing
computer hardware. Proven ability to solve security
Kyiv/Remote problems of IT infrastructures and user support
requests. Organized and reliable candidate, who can
PHONE handle multitasking problems, technical challenges and
[відкрити контакти](див. вище в блоці «контактна інформація») willing to learn new technologies for further career growth.

MAIL WORK EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)

Auto Services Unlimited Kyiv, Ukraine/Ohio, USA (Remote)
SOCIAL System Administrator FEB 2024 – SEP 2024
[відкрити контакти](див. вище в блоці «контактна інформація») • 1st-2nd line IT Support
JUN 2022 – NOV 2023
mikhail-shatura/ • Creating/managing/audit user account’s
• Used Microsoft Word and other software tools to create
manuals for agents.
• Collaborated with team members to achieve target
results and resolve issues.
Languages Kyiv, Ukraine
Best Vertex
Ukrainian System Administrator AUG 2020 – FEB 2022
Russian
English • Used critical thinking to break down problems, evaluate
solutions and make decisions.
Personal Qualities • Monitored company inventory to keep stock levels and
databases updated.
Responsible
• Actively listened to customers, handled concerns
Open
quickly and escalated major issues to supervisor.
Hard-working person
• Proved successful working within tight deadlines and
Organized
fast-paced atmosphere.
• Carried out day-to-day duties accurately and
Skills efficiently.
Knowledgeable in User • Offered friendly and efficient service to customers,
Interface/ User Experience handled challenging situations with ease.
Knowledge PC Hardware
Freelance Mykolaiv/Kyiv
Advanced Software System Administrator JUN 2015 – AUG 2020
System Knowledge
• Work in front of costumers to provide excellent
Windows Operating System
service.
Active Directory • Used experience and Google to resolve any problem.
Complex Problem Solving • Conducted research, gathered information from multiple
sources and fix any issues.
Networking
• Delivered services to customer locations within
Bash specific timeframes.
Linux Operating Systems • Devoted special emphasis to punctuality and worked to
Cisco Routers maintain outstanding attendance record.
• Worked with customers to understand needs and provide
excellent service.

*The letter of recommendation will be provided upon your request