Контактна інформація

Шукач вказав телефон, ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10407471/

Досвід роботи

Technical support specialist

з 11.2024 по 09.2025 (11 місяців)
Lucidica, Дистанційно (IT)

1st Line Support Engineer(London,UK)
Handled client phone calls and email requests to fix technical problems with Microsoft Windows 365, Google Admin, and common business software.
Also managed user accounts in Microsoft and Google admin centers.

Technical support specialist

з 05.2024 по 11.2024 (7 місяців)
Softlink, Київ (Телекомунікації, зв'язок)

Solving technical issues of clients and partners, network monitoring, setting up L2 equipment (Extreme, Zyxel, EAS, C-Data)

Diagnosing and resolving technical issues in my area of responsibility

Freelancer

з 01.2015 по 01.2024 (9 років)
self-employed, Київ (IT)

Various tasks related to the Internet, websites, hostings, PC.

Освіта

СВШ№2

Київ
Середня спеціальна, з 2000 по 2003 (3 роки)

Знання і навички

• CRM
• IP (Internet Protocol)
• DNS
• DHCP
• TCP
• WordPress
• FTP
• Битрикс24
• SMTP
• Joomla!
• SSH
• CMS
• Маршрутизация
• MikroTik
• OpenCart
• OSI Model
• Mantisbt
• OTRS
• Nagios
• VPS
• Телефония
• Хостинг
• Швидкий набір тексту
• Microsoft 365
• Google Workspace

Знання мов

• Англійська — вище середнього
• Українська — вільно

Додаткова інформація

Networking:
Understanding of networks, routing, the OSI model, the TCP/IP stack, SSH, DHCP, DNS, FTP, SMTP

Basic expirience of configuring Mikrotik routers, L2 switches (Extreme, Zyxel, EAS, C-Data), IP phones (softphone, hardphone)
Experience with Nagios, Zabbix monitoring system (as an operator)

Cloud Computing:
Some experience in providing technical support for cloud solutions, including VPS, hosting, and email (low)
Experience with CRM systems (OTRS, Mantis) and hosting panels

Programming:
Basic understanding of SQL query syntax
Basic understanding of Python 3.x

Content Management Systems:
Experience with WordPress, Opencart, Bitrix, Joomla, and other CMS platforms(can be a bit outdated)

Quick learner
Experienced PC user
Comfortable with technical tasks
Fast typing speed (350/250 characters per minute, Russian/English)
No bad habits
Calm and collected

Objectives
Gain experience in the IT industry, with a focus on system administration, DevOps, Unix/Linux, and cloud computing
Consider other IT-related positions
Always eager to learn new things