Вероніка

Veronika Bernova
Employment

Administrator & Manager of selfestablished Dec 2022 - Present
dance studio
Self Employed, Sofia, Bulgaria
Established a thriving Ukrainian dancers' community in Sofia (60+
Personal details members currently).
Introduced and launched the new training classes, attracting new
students (4 groups).
Veronika Bernova Elaboration and schedules manangement.
Planned and coordinated workshops, special events, and video projects,
29veronikaabernova29@ including drafting, staging, maintaining communication within the project
gmail.com members, cooperating with videographers, photo/video-studio owners,
and participating in post-production.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Administrator Jun 2022 - Nov 2022
VS DANCE StudioS, Sofia, Bulgaria
Sofia, Bulgaria Spearheaded administrative functions to ensure smooth day-to-day
operations of the dance studio.
[відкрити контакти](див. вище в блоці «контактна інформація») Managed scheduling and coordination of dance classes, rehearsals, and
bernova-6371b5234/ events, optimizing studio resources and maximizing efficiency.
Facilitated effective communication between instructors and students
addressing inquiries and providing information in a timely and
Education professional manner.
Coordinated marketing efforts, including the creation of promotional
materials, social media management, and participation in community
Student, Faculty of Romance and
events to enhance the studio's visibility.
Germanic Philology, Bachelor's
Sep 2021 - Present Customer Support Specialist Aug 2023 - Oct 2023
I.I.Mechnikov National University, Calista Services, Sofia, Bulgaria
Odessa, Ukraine Respond promptly and professionally to customer emails, phone calls,
and live chat inquiries.
Utilize a comprehensive understanding of the company's
Languages products/services to guide customers through troubleshooting processes.
Maintain detailed and accurate records of customer interactions,
English (B2) feedback, and resolutions using CRM software.
Achievements: Recognized as a "Customer Support Representative of the
Ukrainian, Russian (Native) Month" for consistently achieving high customer satisfaction scores.

Social Media Specialist & Fashion Store Aug 2018 - Feb 2022
Extracurricular Buyer
Activities SHOPOMANIA Buyer Service, Odessa, Ukraine
Providing with buyer service, purchase delivery monitoring,
communication with partners and suppliers.
Choreographing - give dance
Coordinating and executing the social media planning through the
classes to students of all ages
channels, developing the social media strategy, content plan elaboration
and skill levels, including Heels,
and support, postings execution and copywriting.
Hip-Hop, Jazz Funk.

English Tutoring - providing with
individual language classes to
children developing their
speaking, reading, writing, and
listening skills. Implementing
engaging interactive methods to
education process