Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10732424/

Досвід роботи

Sales manager

з 10.2021 по 03.2024 (2 роки 5 місяців)
C&K Cleaning Company, Other countries (Wholesale, distribution, imports, and exports)

Developed and executed a regional sales strategy that resulted in a 25% increase in revenue and a 15% increase in market share within the first year.

Lead and motivated a team of 10 sales representatives to exceed their individual and team sales targets, resulting in a 30% increase in sales performance.

Identified and developed new business opportunities, resulting in a 20% increase in the customer base and a 10% increase in overall sales.

Customer support representative

з 06.2020 по 10.2022 (2 роки 4 місяці)
Pro Smart Moving Company, Other countries (Transportation and logistics)

Answered every customer’s enquiry with enthusiasm.
Aimed to keep customers satisfied and returning to Charles interior for their interior furnishing and decoration.
Handled efficient delivery to customers cordially and professionally.
Enhanced company sales through social media and networks.

Customer support representative

з 01.2018 по 11.2020 (2 роки 10 місяців)
Sky High Enterprise, Remote (Telecommunications and networking)

Assisted an average of 50 customers daily, providing exceptional support, resolving inquiries, and ensuring high customer satisfaction.

Successfully handled complex customer issues, resulting in a 15% reduction in escalated complaints.

Consistently achieved a 95% customer satisfaction rating based on post-interaction surveys.

Recognized as “Employee of the Month” three times for outstanding performance and dedication to providing exceptional customer service.

Освіта

University of Nicorsia

Mass Communication, Other countries
Вища, з 2008 по 2012 (4 роки)

Знання і навички

• Stress resistance
• Conducting online chats
• Ability to work in multitasking mode
• Fast typing
• Receiving incoming calls
• The first line of support
• Second line of support
• Communicability
• MS Word
• MS Office
• Python
• Writing academic articles
• Cold sales
• Making outgoing calls
• Sales management
• Knowledge of sales techniques
• Online teaching
• Teaching for children and teenagers
• Confidence
• Google Meet
• Conducting individual classes
• Quizlet
• Google Classroom
• Teaching for preschoolers
• Teaching for adults
• Conducting group classes
• Educability
• Holding meetings in Zoom
• Skype user
• Conducting conversation clubs
• Corporate English Teaching
• Self motivation
• Salesforce user

Знання мов

Англійська — вільно

Додаткова інформація

Dedicated and results-oriented Customer Service Representative with five years of experience in the sales industry. Skilled in delivering exceptional customer experiences by actively listening, understanding needs, and providing timely and effective solutions.

Telegram: @a_balarabe