Maksim

Customer support representative, оператор техподдержки (chat, gambling, tickets, verification), 30 000 грн

Зайнятість:: Повна зайнятість.
Вік:: 23 роки
Місто проживання:: Харків
Готовий працювати:: Дистанційно

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10743728/

Досвід роботи

Customer support representative

з 09.2022 по 03.2023 (6 місяців)
Brazy, Remote (IT)

Customer support of the betting platform in English, Ukrainian, and Russian.

Client support agent

з 02.2022 по 07.2022 (5 місяців)
Tri7, Remote (IT)

Customer support of the betting platform in English, Ukrainian, and Russian.

Освіта

National Technical University – «Kharkiv Polytechnic Institute»

122 computer science, Харків
Вища, з 2018 по 2022 (4 роки)

Знання і навички

MS Office
Gamling
Betting
Gambling Chats Verification
Communicability
Stress resistance
Online chat
Conducting online chats
Friendliness
Fast typing
Ability to quickly learn new information
Honesty
Ability to work in multitasking mode
High productivity
Attention to detail
Attentiveness
Management of CRM

Знання мов

Російська — вільно
Англійська — вище середнього
Українська — вільно

Додаткова інформація

Open to new projects (flexible shifts, night shift), desired salary - from $600+
Looking for work in Support Department, with the customer support agent function.
Remote work, no calls, only chats\tickets\Helpdesk\Freshdesk.

Worked in online casino, position: Client support agent.
Work function: Provide customer support via chat and helped clients with bets, withdrawal requests, site work and verification.

Position: B2B support agent.
Responsibilities: Provide customer support via chat and helped clients with bets checks, calculations and site work.

I have been freelancing since November 2022. Initially, I saw it as a nice bonus, but later I realized that it was an opportunity to earn more with less time investment. More details can be provided during the interview if needed.

Personal skills:
· Ability to quickly solve crises and extraordinary situations (is a must for support agent);
· Hard work, overtime, extra shifts bonus system, etc

Preferable way of contacting is telegram - @Zikiprundo or viber

I have equipment that allows me to work autonomously during power outages