Donna

Oru Donna Wan-obi
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Dynamic and detail-oriented individual with 5 years of experience as a Sales Manager. A challenging
position that will utilize my skills, experience, and knowledge in a management role with a progressive
organization that offers professional development and growth opportunities.

Excellent In Organization, Customer Service, Management, Supervision, and Human Resources Functions,
Self-Motivated, Focused and Organized. Ability To Develop and Maintain Positive Communication With All
Company Internal and External Contacts Including Outside Organizations And Agencies.

KEY COMPETENCIES
CRM Management Conflict resolution ChatGPT User
Sales Sociability Ability to multitask
Technical support for users B2B Sales Information
work with clients Responsibility Ability to Persuade
Processing of Hot applications Identification of Customer needs React

PROFESSIONAL EXPERIENCE

Teltonika Networks , Lithuania (Remote) May 2021- Jun 2023

Sales / Account Manager
Developed a network of contacts to attract new clients, research new market opportunities and oversee
growth projects, making sales projections and forecasting revenue, in line with projected income.
Responsibilities:

Developed comprehensive sales strategies and prepared detailed presentations that increased new
customer acquisition by 30% in two years.
Utilized rigorous analytics processes to identify market trends and opportunities for growth.
Monitored customer satisfaction levels, evaluated feedback, and coordinated with product
development teams for impactful product improvements.
Managed day-to-day operations of the team, including performance reviews, team meetings, coaching
sessions, and recruitment activities.
Successfully developed comprehensive marketing plans that resulted in a 25% increase in overall
revenue.
WeSoftYou, Lviv Ukraine, Remote Feb 2018 - Jan 2021
Sales Executive
Responsible for developing a portfolio of accounts through new business development. Also in charge of
looking for bring opportunities and for managing the full negotiation and close process with clients from
start through to finish.

Accomplishments:
Managing the sales process for new prospects, from initial contact through to closure.
Dealing with customer enquiries face to face, over the phone or via email.
Contacting prospective customers and discussing their requirements.
Achieving all revenue targets & objectives in line with the Area Business Plan.
Working closely with the marketing team to produce any sales collateral required for the target market.
Reporting business trends and area performance to the National Sales Manager.
Developing & maintaining successful business relationships with all prospects.
Identifying what customers want.
Planning and organising the day to ensure all opportunities are maximised.
Developing a full understanding of the business market-place.

Suntech , Greece (Remote) Jan 2017- Jan 2018
Customer Support Specialiist
Managing and building customer relationships, onboarding and training customers and supporting sales
opportunities
Accomplishments:
Assited members by answering their questions when they would call in to inquire about services
covered by their insurance plan.
Direct phone based customer interaction to answer and resolve wide variety of inquiries, questions
related to benefits and assistance.
Managed a wide variety of inquiries of customer service and administrative tasks to resolved customer
issues quickly and effectively.

EDUCATION
National Technical University "Kharkiv Polytechnic Institute"
Bachelor of Industrial Relations and Personnel Management

INTERESTS
Reading
Traveling
Networking Relationship
Writing
swimming